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Case Support Worker
Child and Family; Region - North Queensland; Service Delivery - Child and Family; Townsville
The role of the Case Support Worker in the Regional Intake Service is to provide efficient and effective administrative and client support services to assist in the delivery of intake and assessment services including support for assessment and casework functions in accordance with legislation and practice guidelines. Tasks would include, but not be limited to, supporting Intake staff with written and verbal requests for information, referrals to services, feedback to notifiers, data input, support reporting and transfer of information to Courts.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/634022/25 |
| Closing date | 14-May-2025 |
| Job duration | |
| Contact person | Melinda Frisby |
| Contact details | Phone: 4796 6502 Access the National Relay Service |
The Case Support Worker's key responsibilities are:
• Provide assistance to business unit staff to ensure service delivery is consistent with departmental policies and procedures and departmental objectives.
• Follow guidelines and implement processes in relation to records management, finance and other administrative and practice related policies and procedures.
• Provide culturally appropriate support to children, families and stakeholders including referral, provision of information, advocacy, and consultation.
• Consult and liaise with relevant stakeholders and service providers to support implementing and maintaining appropriate casework to achieve positive outcomes for children and families.
• Participate effectively as a team member and work collaboratively in a multidisciplinary team.
• Maintain accessible and clear case records consistent with departmental requirements.
• Collate information and use, update and monitor relevant databases to support the key functions of the business unit.
• Develop and maintain knowledge relevant to the role, and actively participate in appropriate learning and development processes.
Delegations
This role has no delegations.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
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634022 25 Role Profile (Word, 799KB)
Role Description
