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Casual Customer Service Advisor (Cross Channel)
Southern; Customer Services; Customer Services Safety & Regulation; Toowoomba
We are seeking customer service professionals who can positively contribute to the operations of the Toowoomba Customer Service Centre in a casual capacity. If you are energetic, enthusiastic and flexible, then we invite you to apply!
Job details
| Position status | Casual |
|---|---|
| Position type | Non Standard Hours |
| Occupational group | Customer Service/Call centre |
| Classification | AO3 |
| Workplace Location | Toowoomba region |
| Job ad reference | QLD/634080/25 |
| Closing date | 16-May-2025 |
| Job duration | |
| Contact person | Tammy Weldon |
| Contact details | Phone: (07) 4672 4621 Access the National Relay Service |
In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients through a variety of channels; and support the development of customer service functions by piloting initiatives to improve the customer experience.
As Customer Service Advisor you will use your ability, knowledge and experience to:
• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels (including phone, online and face to face).
• Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licencing, deceased estates, vessel registration and a range of other customer services.
• Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.
Please refer to the role description for a full list of responsibilities.
This position reports to the Senior Advisor and has no direct reports.
Applications will remain current for 12 months.
Job Ad Reference: QLD/634080/25
Closing Date: Friday, 16 May 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
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Applicant Guide (PDF, 306KB)
634080 25 Role Description (Word, 514KB)
Role Description
