In this role, you’ll lead a customer-focused team, providing expert HR and Learning & Development advice, driving service improvements, and fostering a safe, inclusive workplace culture. With your leadership and contemporary HR expertise, you’ll support CSB’s mission of trusted service delivery and continuous improvement. Apply now to make a meaningful impact!

Job details

The Customer Services Branch (CSB) is a part of the Customer Services, Safety & Regulation division and is accountable for providing trusted and secure services, while supporting safe road use. The branch serves more than 3.35 million customers across Queensland by provisioning several TMR products and services, including licencing, registration, road safety, vehicle inspections and driving testing.

What you will do:

• Lead a customer-focused team to provide a first point of contact for CSB HR and L&D queries, administration, reporting and recordkeeping.
• Consult with and provide advice to management and staff on human resource policies, procedures and relevant legislation.
• Research and apply best human resource management practices and principles to organisational issues and strategies.
• Lead ongoing HR and L&D service delivery improvements including implementation of technology solutions, standardisation and contemporary policies, procedures, programs and initiatives.
• Prepare a range of complex HR documents including reports, briefing notes, options papers, consultation and change material, and other correspondence in accordance with departmental standards and to set timeframes.
• Contribute to a safe and supportive workplace culture and professional growth of your colleagues.

Who we are looking for an individual with:

• Demonstrated knowledge of relevant legislation, enterprise agreements, awards, policies and practices, in relation to contemporary human resource practice, particularly within the Queensland Public Sector.
• Ability to apply advanced negotiation and problem-solving skills while maintaining positive relationships.
• Shows resilience and can navigate ambiguity to deliver outcomes in a complex and changing environment.
• Demonstrated supervision and leadership experience in delivering operational human resources business partnering services.

Be part of something bigger:

Your contribution will not only influence the growth and capability of CSB staff but also shape the experiences of the Queensland community we serve.

What we offer:

• Work and Life balance, including 'flex time' and flexible work arrangements with a 50% working from home option.
• Convenient northside location with ample parking and public transport nearby.
• The chance to make a significant impact within a dedicated team.
• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• Generous leave including: 4 weeks annual leave, 2 weeks sick leave per year, long-service leave after 7 years, salary sacrificing, parental leave and generous superannuation.

Ready to make a difference? Embark on a fulfilling career where your specialist skills have a direct impact on the quality of public service. Apply now to become the catalyst for change in CSB's pursuit of excellence!

We strongly encourage applicants from all life experiences and backgrounds to apply. Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.

Applications to remain current for 12 months.
Job Ad Reference: QLD/634148/25
Closing Date: Wednesday, 14 May 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• applicant-guide (PDF, 322KB)
  
  
  634148 25 Role Description (Word, 575KB)