Your role within Corporate Services will support the department to deliver housing assistance, homelessness support services, local government support and advice, state and regional planning, public works building and design and industry regulatory reform. The work you will do helps someone every day, and that means the world to us.
Reporting to the Team Leader – Identity Management & MS365, the ICT Technical Officer works in a team of ICT technical specialists to implement, maintain and support of a large and complex information technology environment. The ICT services within the department are hosted and deployed on predominately Microsoft Windows systems and does include some Linux systems. The Server Team contains seven people, including the Team Leader. The role is based in Brisbane and includes opportunities to partially work from home.

Job details

What you will be doing:
• Assist with the management of the installation, maintenance and support of the ICT environment and systems by applying your knowledge and technical skills in the following technologies:
o Operating Systems (MS Windows Server & Linux RedHat)
o Active Directory
o Virtual Infrastructure (Azure/VMware)
o Network fundamentals TCP/IP, LAN, WAN
o Scripting technologies (PowerShell/JSON/BICEP)
o Azure DevOps
o Server management:
 Patching concepts (SCCM/AUM)
 Backup and Restore technologies (Azure Recovery Services Vaults/Networker/VEEAM)
 Monitoring and Alerting Tools/Concepts (Azure Monitor)
 Lifecycle management
• Assist with a responsive and effective incident and problem resolution service that will minimise disruptions to and meet agreed performance targets for networked information systems and associated applications.
• Liaise and provide advice to staff at all levels regarding the operations of the Information Systems infrastructure and facilities.
• Participate in and encourage an environment and culture in which high quality customer service is delivered through fostering adherence to quality system processes, continually seeking improvement in the way in which work is undertaken.
• Contribute to the effective teamwork of TDS by developing an understanding of the roles and duties of other team members and work collaboratively to assist the team in delivering services to the Department.

Applications to remain current for 12 months

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant guide (Word, 1.00MB)
  
  
  634509 25 Role Description v2 (Word, 1.00MB)