This role reports directly to the Unify Business Services Director and is responsible for managing a small Learning and Development team in the:

• Development, delivery and maintenance of contemporary learning and development (eLearning) to support Unify and Unify Online guided learning.
• respond to Service Desk support requests related to Training where required.

The role will work closely and collaboratively with Unify Business experts, Departmental Practice and Business areas to ensure training is fit for purpose and meets defined learning outcomes for the specified training cohorts.

Job details

The Principal Learning & Development Team Leader's key responsibilities are:

• Lead a small Learning and Development team in the efficient and effective delivery of contemporary learning and development including the Online Guided Learning tool.
• Monitor and adjust the teams' priorities and coordinate team capacity, problem solve and negotiate for positive outcomes.
• Oversee and report on, key learning and development activities including:
o Design high quality learner centric resources such as courseware, eLearning, simulations.
o Deliver multi modal training such as virtual instructor-led training and/or face to face as required.
o Manage training environments, the Learning Management system and training attendance records where relevant.
o Review and maintain online (including Online Guided Learning) and/or manual training materials and resources based on advice from business experts.
o Respond to service desk incidents related to training as required by Tier 2 business experts.
o Design, build and update Online Guided Learning content based on advice from the Unify business experts.
• Monitor and report on learning outcomes, including effectiveness and offer recommendations to the Director and Executives, to improve future Unify learning and development.
• Work closely with the Unify business experts, practice and business stakeholders to undertake training needs analyses and develop training plans for approval by the business.
• High level interpersonal and professional communication skills to work effectively with individuals and teams with different levels of technical and business knowledge.
• Navigate conflicting priorities to ensure strategic and sustainable business services outcomes.
• Initiate and maintain effective relationships with, and between key internal and external stakeholders to proactively manage needs, expectations, mitigate risks and support learning and development goals.
• Coordinate, monitor and escalate where required training service support requests in consultation with business and practice experts.
• High level interpersonal and communication skills to work effectively with individuals and teams with different levels of technical and business knowledge.
• Maintain effective relationships with, and between key internal and external stakeholders related to Unify learning and development resources.
• Work closely with Departmental Aboriginal and Torres Strait Islander cultural representatives to ensure a cultural lens is applied to the training development and delivery.

Applications to remain current for 12 months.

Job Ad Reference: QLD/634542/25

Closing Date: Friday, 16th May 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 634542 25 - Role Description (Word, 802KB)