Townsville Hospital and Health Service, is the public healthcare provider for the government areas of Townsville, Burdekin, Charters Towers, Flinders, Richmond, Hinchinbrook and Palm Island. We operate 21 facilities from primary care in regional locations to highly specialised care at the main hospital.

Townsville University Hospital, the largest tertiary hospital in northern Australia, provides specialist referral services for 700,000 people living in the region.

We are planning and innovating for the future, advancing healthcare through impactful research, training tomorrow’s health sector workforce.

Job details

Are you ready to make a difference in public healthcare?

Townsville Hospital and Health Service offers a unique opportunity to be part of a dynamic healthcare environment focused on innovation and excellence.

Our vision is world-class healthcare for northern Queensland and our purpose is "great care every day,".

Our values are:

Integrity | Compassion | Accountability | Respect | Engagement

We are seeking committed and passionate professionals to help us achieve our mission.

About the opportunity:

Position: Patient Services Officer

Vacancy: Fixed term temporary part-time, 48 hours per fortnight, 06/05/2025 to 01/02/2026 with the possibility of extension, not exceeding 12 months

Location: Townsville University Hospital

About the role:

• This role delivers exceptional person-centred customer service to patients, their families and the public.
• The role works collaboratively as a member of the administrative team and provides quality administration support to deliver a high standard of organisational and patient-focused outcomes.
• This role contributes to creating an exceptional place to work by consistently aligning workplace behaviours to organisational values.

Enjoy a generous remuneration package value up to $52,006 p.a. comprising:

• Salary range: $31.24 to $36.44 p.h. (AO2)
• Annual leave with 17.5% loading
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

Your contributions will be valued and impactful.

Why Choose Us?

• Competitive salary and benefits: We offer attractive remuneration packages, including comprehensive health benefits, professional development opportunities, and generous leave entitlements (including long service, sick leave and carer's leave, cultural and bereavement leave, parental and reproductive health leave).
• Lifestyle and location: Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville Hospital and Health Service region provide vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Requirements:

• This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis A/B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.
• Probation period may apply.
• Pre-employment checks will be conducted including criminal history clearance.

Please refer to the Role Description for further details.

Apply now if you want to help us shape the future of healthcare while enjoying a fulfilling work-life balance.

Enquiries are welcome; for a confidential discussion please contact:
Rachel Kinbacher on 07 4433 3511.

Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-TV634682

Applications close: Thursday, 22 May 2025.

Unsolicited resumes from recruitment agencies will not be accepted.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please download the Role Description from the `Documents’ section below for application/interview preparation and future reference.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QH Applicant Information Kit (PDF, 939KB)
  Information Package for Applicants
  
  Info Sheet_Document Preparation-new candidates-13.05.24 (PDF, 70KB)
  Information Package for Applicants
  
  AO2 Patient Services Officer (WCSG) 30463267 (Word, 414KB)
  Role Description