Digital Metro North (DMN) works collaboratively with Metro North Health (MNH) clinical leads and end users to deliver the digital transformation strategy for Metro North Health. It will ultimately create an integrated digital hospital and healthcare environment across Metro North that is driven by technical capability, clinical excellence and quality patient experiences. Digital transformation will enable Metro North Health to keep pace with global change, pioneer new models of care and enable our clinicians to deliver more integrated and personalised care in the future.

Job details

Are you seeking a meaningful opportunity to apply your technical expertise and positively impact patients' lives in the healthcare industry? Digital Metro North is actively seeking applications from proactive, team-oriented, and quick-learning IT technicians to join our dynamic team. In this pivotal role, you will be instrumental in delivering high-level specialist desktop technical support, with a focus on maintaining and supporting clinical desktop applications. If you are passionate about making a positive impact on the health community through your technical skills, we encourage you to apply and become a key player in advancing our mission.

About the Role 

Reporting to the Manager – Technical Customer Support, you will provide experienced technical support and timely problem resolution to maintain information systems, hardware and infrastructure.

The successful candidate will also provide a focus on device logistics and configuration, software device configuration and connectivity, device testing, and documentation.

Key knowledge and experience

The ideal applicant will be able to demonstrate the following:

• Provide high level ICT technical expertise, support and administration in accordance with departmental standards, policies, procedures and ITIL processes, in order to maintain the local ICT desktop operational environment and defined local desktop systems.
• Expert skill and ability in providing local Information & Communication Technology (ICT) support to defined service levels and demonstrated written communication skills including the ability to prepare instructions, reports and system documentation.
• High level and effective oral and written communication skills, and an ability to work in a team environment establishing and cultivating productive working relationships with confident consultation and communication skills with customers at all levels within the organisation to understand customers' needs and deliver an organised service that meets the customers' expectations.
• High level analytical and strong problem-solving skills with the ability to display a logical approach to any customer issue to achieve successful outcomes for DMN keeping an awareness of Metro North Health and Queensland Health strategic directions.
• Excellent conceptual and problem-solving skills with the ability to work in a team environment developing effective working relationships with team members.
• Self-motivated and proactive about own continuous learning, developing and participating in internal and external training and networks and applying knowledge across within the Digital Operations workplace.
• Ability to coordinate multiple tasks within agreed priorities, timeframes and accountabilities

Find out about the role in more detail and how to apply in the attached Role Description and Program Overview.

Benefits when working for us

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are to apply online. If the information requested in the ‘how to apply’ section is not provided you may not meet the requirements for further consideration of your application. Applications received via Third Parties will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• DMN634767 - Role Description (PDF, 1.20MB)
  Role Description
  
  Benefits for working with MN (PDF, 1.00MB)
  Application Kit
  
  Application Support (PDF, 860KB)
  Application Kit