Our Health Service is expanding and so is our Outpatients Admin Team!

• Permanent Full-time opportunity available

Job details

About the role

The role of Outpatients Administration Support Officer is to provide effective service delivery and patient focused support in accordance with West Moreton Hospital Health purposes and objectives, responding to general customer inquiries and providing timely and accurate information and assistance to clients and staff as outlined below.

Some of the key responsibilities of the role are:

• Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
• Grow and engage with new programs and processes adopted within the health service, with an openminded and willingness to learn.
• Ensure prospective patients are placed on a respective waiting list, booked within time frames indicated and maintain lists by ensuring accurate and complete additions, amendments, ongoing verification and appropriate delegations. 
• Respond to general customer inquiries via phone, email and in person for patients and relatives whilst maintaining a professional and courteous manner.
• Utilise systems to register and update all patient demographic information, Medicare details and referral details to ensure data integrity and patient confidentiality are maintained according to approved policies, guidelines and workplace instructions. 
• Organise patient appointments including arrival of patients, booking appointments, management of cancellation/rescheduling of clinics, managing wait lists and coordinating appointments with other services. Ensuring any transportation and follow up appointments are arranged.
• Attend compulsory meetings and training and disseminate information within the area. 

About you

Our ideal candidate will be someone who can demonstrate the following:

• Have strong communication skills and ability to work in a team environment and autonomously when
• Ability to prioritise and meet
• Positive and effective customer
• Proficiency in the application of internal hospital information systems in addition to Microsoft Word and
• Knowledge or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems.

Mandatory Requirements:

• Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16

 About West Moreton Health

West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.

To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community –  Follow this link  

Benefits

• 17.5% annual leave loading (Additional allowances/entitlements may apply)
• 12.75 % employer contribution to superannuation
• Professional development
• Salary sacrificing options
• Wellness programs
• Employee Assistance Service (EAS).

To apply

Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.

Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• WM629163_05 Administration Officer - Outpatients RD (PDF, 205KB)
  Role Description
  
  Joining the West Moreton Health Community (PDF, 301KB)
  Information Package for Applicants
  
  WMH Leadership Standards (PDF, 241KB)
  Information Package for Applicants