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Manager Service Improvement Team
Brisbane CBD
You will be responsible for leading a NIISQ service improvement team.
You will oversee and advise on the delivery of Scheme quality assurance activities.
You will lead, support and manage a team to ensure they successfully deliver services for the National Injury Insurance Agency, Queensland (NIISQ Agency), Motor Accident Insurance Commission (MAIC) and Nominal Defendant (ND) (collectively referred to as the Motor Accident Insurance Schemes Queensland or MAIS-Q).
The employing entity for this role is NIISQ Agency.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Management |
| Classification | AO8 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/NIISQ634764 |
| Closing date | 18-May-2025 |
| Job duration | |
| Contact person | Genevieve Lee |
| Contact details | 0436 382 669 Access the National Relay Service |
Your role
Lead and manage a team focusing on the coordination and delivery of Scheme quality and performance activities and advice.
Provide supervision, development, mentoring and guidance regarding Scheme participant engagement activities.
Lead operational management of the internal and external review process and oversighting and ensuring quality of documentation and correspondence.
Identify, develop and/or implement business and operational processes to improve capability and training opportunities for Scheme teams.
Develop and maintain influential and collaborative working relationships with internal and external stakeholders to ensure quality and performance activities are delivered in an environment of innovation and best practice.
Actively contribute to broader leadership team activities, including planning, performance leadership, capability development and a learning culture.
Drive learnings and improvements, including policy and procedure development, identified from quality and performance reviews to ensure compliance with legislative requirements, working collaboratively with management to agree on sustainable corrective actions and overseeing the monitoring of these actions.
Understand and discharge delegated functions in accordance with the Act.
Monitor and report on compliance with legislative requirements, implementing action plans as required.
Other appropriate duties as directed commensurate with the role.
About you
To be successful in this role you will demonstrate a strong commitment to shared values, and a broad skillset that includes:
- Demonstrated leadership skills with a strong focus on supervising, coaching and mentoring staff to foster outcomes aligned to organisational objectives.
- Extensive knowledge of quality and assurance principles, coupled with sound knowledge of project management principles and successful project delivery.
- Knowledge and experience of participants with complex injuries and disabilities and their treatment, care and support needs
- Understanding of insurance principles and experience with legislative decision making
- Strong commitment and alignment with the NIISQ Agency purpose, guiding principles and values, including quality and continuous improvement.
- Excellent communication and organisation skills and ability to build rapport, communicate complex information and negotiate with a variety of stakeholders.
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Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
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NIISQ634764 Manager Service Improvement Team (46809) - RD (PDF, 121KB)
Role Description
MAISQ Candidate information pack (PDF, 426KB)
Application Kit
