Operating in a dynamic, fast-paced, high-volume environment, the Manager, Departmental Liaison Office, Office of the Director-General handles critical and emergent issues, incoming inquiries, correspondence and customer feedback, and offers strategic advice and executive support to the Director-General and Office of the Attorney-General.

Job details

Key responsibilities:

• Timely effective management, coordination, and facilitation of critical policy, service and operational issues within the Department.
• Facilitate and coordinate the efficient and accurate flow of information between the Minister's Office and the Department, through liaison with relevant staff across the organisation, for the purposes of critical issues management.
• Actively contribute to, and ensure the effectiveness of, whole-of-department responses to contentious or sensitive issues by ensuring quality, integrated, consistent and timely information is provided to the Minister's Office and the Director-General, including briefings, submissions and correspondence.
• Provide strategic, high level written and verbal advice that informs the decision making of the Director-General, senior management of the Office of the Director-General, and staff of the Minister's Office on contentious and emergent issues.
• Resolve problems arising from provision of conflicting information and ensure consistency of advice with Government policy and Departmental objectives and procedures.
• Lead the research and analysis of complex, sensitive and high-risk issues, assess their implications from the Department's perspective, and exercise appropriate authority in decision making, particularly in sensitive or contentious situations, ensuring effective responses and alignment with organisational and whole-of-Government goals and values.
• Lead the Departmental Liaison function, providing oversight of daily operations, ensuring the quality and timeliness of information provided to the Minister's office and Director-General.
• Oversee the strategic deployment of the team and project resources to deliver critical Ministerial and departmental outcomes in a high-volume environment, while fostering a supportive work environment.
• Develop and implement frameworks and protocols that enhance the Department's responsiveness and reputation across the Ministerial interface and whole-of-government landscape.
• Undertaking time critical special projects as required and as directed by senior officers of the Office of the Director-General.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 634907 25 - Role Description (Word, 380KB)