As a Senior Information Officer in the Information and Referral Team, your role is to provide clear, accurate, and relevant information to victims of violent crime, their families, and stakeholders. This includes assisting with financial assistance applications and connecting victims to support services. Interactions are mainly conducted over the phone but may also occur in writing or in person. Your key responsibility is to guide victims through the process, ensuring they receive the support and information they need.

Job details

Key Responsibilities:

• Maintain a victim-centric approach while working within with victims of crime from diverse client groups in relation to a wide range of complex issues and assist them by:
  • providing accurate, uncomplicated and appropriate information to victims of crime and other stakeholders, including how to apply for financial assistance,
  • providing assistance with applying for financial assistance and,
  • identifying support needs and providing referrals to other organisations.
• Promote and provide advice about the Charter of Victims' Rights.
• Use trauma-informed strategies to manage difficult or challenging behaviours and/or emotional distress displayed by victims.
• Provide specialised support to clients who have been referred through the triage process under limited supervision in a timely and effective manner.
• Responsible for managing Victim Assist response to police referrals and contacting clients following a referral.
• Undertake administrative tasks necessary to assist clients and support the operations of the service, including operation of a computerised records management system, and collation and analysis of statistical data.
• Contribute and collaborate to improve team performance by sharing and implementing innovative ideas and perform other duties as required from time-to-time.
• Manage own self-care when working with people who have experienced trauma.

What we are looking for:

We are looking for an applicant who demonstrates:

• Communicates effectively with people of various social, cultural, economic and educational backgrounds.
• Behaves in an ethical, respectful and culturally sensitive manner.
• Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate.
• Effectively manages rapid change or difficult questions in conversation.
• Performs repetitive work according to set procedures.
• Establishes and maintains co-operative working relationships with government and non-government entities.
• Supports and promotes the interests of First Nations people and actively engages for better outcomes for First Nations people.
• Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion.

Applications to remain current for 12 months.

Job Ad Reference:  QLD/634813/25

Closing Date:  Monday, 19^th May 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 634813-25-Role Profile (Word, 647KB)
  
  
  634813-25-Candidate Information Pack (Word, 614KB)