We are looking for a Client Service Officer to join us in making a difference within Payroll Transactional Services! We have an exciting Permanent full-time opportunity for you to join our team located in Toowoomba.

Job details

As the Client Service Officer you will contribute to the delivery of customer focussed payroll service to clients of Queensland Health through payroll and related administrative processes and systems.

What you'll do 

You will: 

• Develop and maintain effective working relationships with colleagues by providing direction and contribute to achieving processing efficiencies and business improvement to optimise customer service and improve service delivery.
• Maintain a comprehensive working knowledge of human resource system applications, industrial awards, agreements and policies associated with Payroll Services and system enhancements associated with functionality.
• Investigate and respond to payroll service delivery issues quickly and sensitively and to correct errors in a timely manner following enquiry management procedures and resolution timeframes.
• Provide accurate and timely advice in relation to payroll processes, business requirements and timeframes to clients and colleagues.

About you

We are searching for someone who has:

• Experience in or the ability to rapidly acquire the skills and knowledge to utilise payroll and rostering solutions and maintain rostering and HR master data in an accurate and efficient manner.
• Demonstrated word processing and data entry skills with a high level of accuracy as well as a working knowledge of payroll and rostering solutions.
• Well-developed communication skills with demonstrated ability to provide quality customer service to various stakeholders in a large and complex organisation.
• Proven ability to work within a team environment, follow standard business processes and contribute to process improvements to meet timeframes and ensure team outcomes are achieved.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

Please provide the following information to the panel to assess your suitability:

• Your resume, including the names and contact details of two referees who have a thorough knowledge of your capabilities, work performance and conduct within the previous two years, and it is preferable to include your current, immediate, or past supervisor.
• A statement of suitability of no more than two pages addressing your ability to meet the requirements of the role.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

• QH Information for Applicants Sept 23 (PDF, 939KB)
  Application Kit
  
  CSD635578 AO3 Client Service Officer RD (PDF, 147KB)
  Role Description