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Customer Service Advisor (Cross-Channel)
Southern; Customer Services; Customer Services Safety & Regulation; Roma
We are looking for a customer service professional who can positively contribute to the operations at the Roma Customer Service Centre, in a permanent full-time capacity. If you are energetic, enthusiastic and flexible, then this role may be for you.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO3 |
| Workplace Location | Darling Downs - Maranoa,South West Qld |
| Job ad reference | QLD/635961/25 |
| Closing date | 23-May-2025 |
| Job duration | |
| Contact person | Adrian Kent |
| Contact details | Phone: (07) 4639 0780 Access the National Relay Service |
In the role of Customer Service Advisor, you will work collaboratively with a team to provide a positive customer experience through the delivery of a wide range of products and services to clients in a face-to-face environment and support the development of customer service functions by piloting initiatives to improve the customer experience.
Some of your responsibilities will include:
• Deliver government services including licensing, registration and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner.
• Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions across various customer channels.
• Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example, collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
• Assess customer needs and provide appropriate information and direction to appropriate service channel, including referring customers to other service specialist and locations, where appropriate.
• Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives.
The position reports to the Senior Advisor and has no direct reports
Applications to remain current for 12 months.
Job Ad Reference: QLD/635961/25
Closing Date: Friday, 23 May 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
