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Rent Connect Officer
Central Queensland / North Coast Region; Service Delivery; Housing & Homelessness Services; Maryborough
The Rent Connect Officer delivers the department’s Rent Connect products and facilitates customer access to the private rental market, as well as assisting customers to sustain private rental tenancies.
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Customer Service/Call centre |
| Classification | AO5 |
| Workplace Location | Wide Bay |
| Job ad reference | QLD/635964/25 |
| Closing date | 22-May-2025 |
| Job duration | |
| Contact person | Elise Golusin |
| Contact details | Phone: (07) 4324 8603 Access the National Relay Service |
The Rent Connect Officer will be able to:
· Actively work to understand customers and stakeholders and engage in a professional and respectful manner to build productive relationships.
· Assess and respond to customer needs, including assessment of a customer's housing need, and their ability to sustain a tenancy in the private market.
· Provide private rental assistance to customers with a housing need including information, education, coaching and advocacy to help customers find, secure and sustain private rental accommodation.
· Work collaboratively with others and build networks with peers to contribute to quality service delivery and meet customer needs.
· Demonstrate clear and concise written and verbal communication, modelling attentive listening and adapting your communication style to audience.
· Model professional, ethical and culturally sensitive behaviour and consistently apply those standards of behaviour to yourself and others.
· Establish, strengthen, utilise strategic networks and individual relationships with local real estate agents and lessors, non-government and government human service providers, temporary accommodation providers and local government agencies.
· Participate in local initiatives to improve inter-agency linkages and service delivery.
· Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
· A current C Class driver's licence is a mandatory requirement for the role and there is also the possibility of intra-state travel overnight.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
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Documents
Before applying for this vacancy please ensure you read the documents below.
