Provide confidential and professional correspondence advice and support to staff across Children’s Health Queensland HHS and to the Office of the Health Service Chief Executive. Build strong relationships with executives and stakeholders, ensuring compliance with government policies, and supporting the organisation’s strategic goals while maintaining high standards of sensitively and productivity.

Job details

Role Details

• Preparing and coordinating responses and managing requests for information from the Department of the Premier and Cabinet, Minister for Health and Ambulance Services and Director-General, Queensland Health within set timeframes. This will include but is not limited to Questions on Notice, Estimates hearings, Election Commitments, and Possible Parliamentary Questions.
• Preparing and coordinating Health Service Chief Executive correspondence.
• Managing and prioritising workflow allocation, preparation and monitoring of correspondence, briefings, submissions, and other documentation in keeping with government and organisational initiatives, policies, and guidelines.
• Ensuring all correspondence, including patient and corporate information, is managed confidentiality and in compliance with relevant information standards, policies, and procedures.
• Undertaking quality assurance activities to ensure correspondence is prepared to the highest standards and responses include appropriate language and tone, are free from errors, and address all issues raised in the incoming correspondence.
• Undertaking research and providing advice/briefs/reports on topics as requested by the Health Service Chief Executive, Executive Directors, or Manager, Office of the Health Service Chief Executive.
• Establishing and maintaining effective relationships with colleagues across the Hospital and Health Service to ensure high quality, seamless, timely and efficient correspondence services are delivered.
• Liaising and communicating effectively with external stakeholders, including the Office of the Director-General and Office of the Minister for Health and Ambulance Services.
• Developing and implementing training and resource materials for use within the Hospital and Health Service in relation to preparation of correspondence and documentation.
• Maintaining a register of official HHS correspondence and proactively tracking correspondence requests and activities to ensure timeframes are met. Preparing and analysing routine and ad hoc reports to improve service visibility and maintain high standards of performance. 

 About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online; Please review the Role Description and Application Pack for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CHQ_Applicant Toolkit_2025 (PDF, 862KB)
  Information Package for Applicants
  
  CHQ_Information for Applicants_2025 (PDF, 837KB)
  Information Package for Applicants
  
  639354 - AO5 Senior Correspondence Officer - RD (PDF, 622KB)
  Role Description