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Administration Officer - Oral Health Services
Women's and Children's Service Group, Townsville
Townsville Hospital and Health Service, is the public healthcare provider for the government areas of Townsville, Burdekin, Charters Towers, Flinders, Richmond, Hinchinbrook and Palm Island. We operate 21 facilities from primary care in regional locations to highly specialised care at the main hospital.
In this Administration Officer role, you will provide high quality customer service, demonstrating understanding, empathy, patience, and professionalism toward patients and colleagues. The role responsibilities include efficiently managing appointment bookings and performing various administrative tasks to support the Townsville Oral Health Service.Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time,Part-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV639290 |
| Closing date | 10-Jun-2025 |
| Job duration | Please refer to the Role Description or Job Ad |
| Contact person | Tamara Young |
| Contact details | 07 4433 9927 Access the National Relay Service |
As an employer our goal is to be a GREAT PLACE TO WORK and we are committed to securing and maintaining an exceptional workforce.
What's on offer?
Two positions available, please see relevant details as follows:
1 x Fixed Term Temporary Full-time commencing ASAP up to 06/07/2026 (with the possibility of extension - not exceeding two (2) years in total)
Plus, 1 x Fixed Term Temporary Part-time from 16/06/2025 up to 17/05/2026, 56 hours per fortnight (with the possibility of extension - not exceeding two (2) years in total)
Pro rata remuneration package based on full-time equivalent value of up to $97,656 p.a.
- Salary range: $76,963 - $85,591 p.a. (f/t) or $38.81 - $43.16 p.h. (p/t) (AO3)
- 4 to 6 weeks annual leave with 14%-17.5% loading
- 12.75% employer contribution to superannuation
- Plus attractive Salary Sacrificing options
- Flexible working arrangements may be available
About the role
- Undertake reception and phone enquiries to ensure clinics are operated in an efficient manner and support a high level of chair and resource utilisation.
- Ensure Emergency waitlisted patients are booked for their appointments within the clinically recommended timeframe where possible and refer to line manager when issues arise.
- Manage patient bookings from Priority, General and Recall waitlists at the direction of the team leader and/or Senior clinicians.
- Data entry is accurate and complete within the patient booking record for additions, changes and demographics etc. This includes scanning patient information into the patient record.
Please refer to the role description for further details.
Why Choose Us?
- Competitive salary and benefits: We offer attractive remuneration packages, including comprehensive health benefits, professional development opportunities, and generous leave entitlements.
- Lifestyle and location: Nestled in beautiful North Queensland, our region boasts, vibrant and unique communities across rural, urban, country, and coastal locations. Enjoy affordable living, stunning landscapes, outdoor adventures, and a relaxed lifestyle.
Interested?
Enquiries are welcome, for a confidential discussion please contact Tamara Young on 07 4433 9927.
Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-TV639290
Applications close on Tuesday, 10 June 2025.
Please note that unsolicited resumes from recruitment agencies will not be accepted.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please download the Role Description for future reference.
This is a Vaccine Preventable Diseases (VPD) risk role:
Hepatitis B, Measles, Mumps, Rubella, Varicella and Pertussis.
Documents
Before applying for this vacancy please ensure you read the documents below.
-
QH Applicant Information Kit (PDF, 953KB)
Information Package for Applicants
Info Sheet_Document Preparation-new candidates (PDF, 70KB)
Information Package for Applicants
AO3 Administration Officer - Oral Health Services 30463242 (Word, 399KB)
Role Description
