An exciting opportunity currently exists for you to join the Integrated Medicine, Emergency, Child and Youth Services as a Administration Officer (Telehealth). You will manage patient referrals, telehealth clinic appointments, timely provision of medical transcription and typing services and electronic waiting lists in accordance with Queensland Health Policies while maintaining a high level of customer service, demonstrating empathy, patience and understanding.

Job details

About us: We're committed to improving the health and wellbeing of people in Far North Queensland by providing high quality acute health care services.

About your role:

• Build relationships with customers, using strong communication and negotiation skills to understand customers' needs and to deliver a service that meets their needs and the policy guidelines.
• Respond to enquiries from internal and external clients, researching systems capabilities and determining if customers' requests can be met as well as ensuring confidentiality is maintained as per the Code of Conduct.
• Process referrals and organise telehealth appointments for inpatients by obtaining patient details and scheduling appointments to ensure compliance with clinician specifications including numbers and priorities and the provision of information to patients regarding appointment details.
• Provide transcripts of medical dictations from medical telehealth clinics, if required, in a timely, accurate, efficient and confidential manner in preparation for doctor's signature including sourcing, maintaining and putting into practicable use, relevant reference materials required for the efficient completion of duties. Completion of patient medical documentation, correctly labelled and made available for daily collection via the Medical Record Central Scanning Unit.

As a Cairns and Hinterland Hospital and Health Service employee, not only will you receive competitive remuneration, you will also have access to:

• Generous superannuation
• Salary packaging
• Annual incremental increases
• Career training and development
• Flexible work arrangements
• Wellness programs

Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.

For more information about this role, please refer to the attached Role Description.

Why choose Cairns?

Choose Cairns for your next career move - YouTube

You can find out more about why it's so great to work at Cairns and Hinterland here: https://www.health.qld.gov.au/cairns_hinterland

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are to apply online. If the information requested in the ‘how to apply’ section is not provided, you may not meet the requirements for further consideration of your application.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CAH641420 Role Description (PDF, 231KB)
  Role Description
  
  1. CHHHS Information for Applicants v.20 (PDF, 939KB)
  Information Package for Applicants
  
  Documentation preparation guide (PDF, 229KB)
  Information Package for Applicants