Senior Team Leaders provide leadership to & management of a team of professional & operational staff to ensure the delivery of highquality child protection services that includes assessment, intervention, casework & case management in accordance with legislation & practice guidelines to children, young people, families & communities serviced by the Child Safety Service Centre (CSSC). This is achieved by a collaborative integrated multi-disciplinary team (that may include representation from other agencies).

This specific advertised role is based in Toowoomba, Western Downs Intake & Assessment CSSC, & services the Darling Downs Intake Service. This service functions as a regional service in a call-centre type environment with the responsibility to provide accurate & timely responses to information received during the intake phase of the child protection continuum.

Job details

This specific advertised role is based in Toowoomba, Western Downs Intake & Assessment CSSC, & services the Darling Downs Intake Service within the South West Region. This service functions as a regional service in a call-centre type environment with the responsibility to provide accurate & timely responses to information received during the intake phase of the child protection continuum.  The Senior Team Leader will supervise a team of Child Safety Officers & need to demonstrate a high level of leadership skills as well as a robust risk assessment framework with a focus on quality practice at the very front-end of the child protection continuum.

• Provide leadership and management of staff to deliver quality child protection service delivery consistent with legislation, departmental policies, practice guidelines and statutory responsibilities and in accordance with best practice Human Resource principles.
• Allocate, prioritise and perform work tasks in accordance with departmental policy, the Framework for Practice, practice guidelines and statutory, financial and administrative delegations.
• In conjunction with the Service Centre Manager, develop appropriate service responses to meet the identified needs of clients including children, young people, families, carers, the community, public and non-government sectors and service providers.
• Identify training needs and collaborate with the relevant training and development specialists in defining the training gap, to enable content development and implementation.  Provide advice to the relevant training and development specialists in the region regarding your evaluation of appropriate programs that support quality service delivery'
• Develop enduring service delivery partnerships to enhance cross-sector collaboration, and support staff attendance at training and development and the delivery and co-ordination of local child protection services.
• Foster a culture and philosophy of frontline service delivery, cooperation, team work, high quality people management, commitment to excellence and a professional ethic which ensures the service team continues to meet the department's vision, values and priorities.
• Actively participate as a member of the Child Safety Service Centre Management Team and in quality assurance reviews of the service centre.
• Provide authoritative and specialist advice and decisions on complex casework matters, child protection policy, legislation and practice to relevant service centre staff to assist in the coordination of quality and appropriate client services. 
• Enhance the local regional community by actively practicing and promoting excellence in service delivery and public administration and identifying opportunities for improving regional client service.

Role specific/technical skills

You recognise and articulate the interests of Aboriginal and Torres Strait Islander people, and have the capacity to consult and negotiate according to Aboriginal and Torres Strait Islander protocols.  You know about and understand the issues that impact on both cultures in contemporary society. You lead people to understand and achieve the values of the framework for practice.

To enable us to assess your merit, your application should include:

• a statement not more than two pages that summarises your skills, experience and achievements against the leadership competencies/capabilities and duties/responsibilities
• a current resume containing details of 2 referees. At least one referee should have a thorough knowledge of your work over the past two years as your manager or supervisor.

Applications to remain current for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 641474 25 - Role Description (Word, 799KB)