• Assist the Senior Lead, Resolution Services in managing the day-to-day operations of the team [please refer to the Position Description regarding this]. 
• Manage complex and/or sensitive cases at the direction of the Senior Lead and Manager Resolution Services.
• Cultivate relationships with stakeholders and partnership approaches to achieving QBCC's aims.
• Contribute to the ongoing review and development of QBCC's operation and performance.
• Represent QBCC in promotional and educational activities and before the tribunal and courts.

Candidate Attributes

1. Undertakes objective, systematic analysis and draws accurate conclusions based on Takes personal responsibility for meeting objectives and progressing work.
2. Interpret and apply legislation, policies and procedures in relation to complex and sensitive cases. 
3. Manage relationships, stakeholder partnerships and problem solve to achieve innovation and deliver and promote quality customer service.
4. Responds in a positive and flexible manner to Shares information with others and adapts to a changing environment. Demonstrates self-awareness and a commitment to personal development.

How to apply

Please submit your resume including the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, and a cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role.

NOTE: By providing the names and contact details of your referee/s you consent for these people to be contacted by the selection panel.

Why join us?

We offer a range of benefits, including a generous 12.75% superannuation contribution, with the option to salary sacrifice personal superannuation contributions. You'll have access to our Employee Assistance Program (EAP) and Galang Place for free, confidential counselling and wellbeing support. Additionally, we support skill development through our study and research assistance scheme.