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Administration Officer - Endoscopy
Ipswich
Start a new journey with West Moreton Health! • Fixed Term Temporary Full-time opportunity
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane - West,Ipswich region |
| Job ad reference | QLD/WM643384_06 |
| Closing date | 30-Jun-2025 |
| Job duration | 3 months with possibility of extension |
| Contact person | Melinda O'Brien |
| Contact details | 38101892 Access the National Relay Service |
About the role
The role of the Administration Support Officer – Bookings & Admissions is to provide effective service delivery and patient-focused support following West Moreton Health's purposes and objectives, responding to general customer enquiries, and providing timely and accurate information and assistance to clients and staff as outlined below.
Some of the key responsibilities of the role are:
- Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic, and linguistic backgrounds.
- Grow and engage with new programs and processes adopted within the health service, with an open mind and willingness to learn.
- Respond to general reception inquiries by answering all incoming telephone calls and emails, ensuring accurate transfer of messages and information to support patients and staff. As the primary contact in the area, assist and direct visitors by accessing patient information and providing an effective and courteous front counter service.
- Ensure prospective patients are placed on a respective waiting list, booked within time frames indicated and maintain lists by ensuring accurate and complete additions, amendments, ongoing verification, and appropriate delegations, if required.
- Organise patient for procedures including arrival of patients, admissions, booking appointments, management of cancellation/rescheduling of clinics, transfers, discharges and coordinating appointments with other services if required, using appropriate hospital systems.
About you
Our ideal candidate will be someone who can demonstrate the following:
- Have strong communication skills and ability to work in a team environment and autonomously when required.
- Ability to prioritise and meet deadlines.
- Positive and effective customer service.
- Proficiency in the application of internal hospital information systems in addition to Microsoft Word and Excel.
- Knowledge or the ability to rapidly acquire knowledge of basic medical terminology to extract and interpret pertinent information from patient medical records and hospital information systems.
Mandatory Requirements:
- Vaccinated against, and remain vaccinated against, certain vaccine preventable diseases (VPD) as outlined in the Health Employment Directive NO. 01/16
About West Moreton Health
West Moreton Health is one of the most rapidly evolving health services in the south east corner, with a community growth expected to almost double to more than 588,000 by 2036. Our vision is for a robust hospital and health service that includes fit-for-purpose spaces, interconnected buildings, multi-disciplinary health services, research, education and community partnerships.
To read more on how West Moreton Health are committed to transforming and optimising our care, to meet the health care needs of our growing and diverse community – Follow this link
Benefits
- 17.5% annual leave loading (Additional allowances/entitlements may apply)
- 12.75 % employer contribution to superannuation
- Professional development
- Salary sacrificing options
- Wellness programs
- Employee Assistance Service (EAS).
To apply
Further information regarding this role please download and read the attached Role Description and Information Packages. You will need to submit your Cover Letter, CV or Resume including the names and contact details of two referees and a short response (maximum 1-2 pages) on how your experience, abilities, knowledge and personal qualities are relevant to the role.
Applications to remain current for a period of 12 months and may be used to fill a similar vacancy.
Aboriginal and Torres Strait Islander people are strongly encouraged to apply for all West Moreton Health vacancies.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
-
WM643384_06 Administration Officer - Endoscopy RD (PDF, 205KB)
Role Description
Joining the West Moreton Health Community (PDF, 301KB)
Information Package for Applicants
WMH Leadership Standards (PDF, 241KB)
Information Package for Applicants
