Provide effective operational leadership for contracted services to ensure the provision of quality, safe, effective, and timely child and family centred care. Coordinate and evaluate multiple services including but not limited to cleaning, waste and sustainability, security, linen, porterage, Help Desk and Central Equipment Loan Service. Support continuous improvement initiatives and ensure sustainable service delivery across all facets of Patient Support Services

Job details

Team Details

The Patient Support Services team is comprised of seven essential units that work collaboratively to ensure the smooth operation and safety of the healthcare environment. These units include Cleaning, which maintains hygiene and infection control standards; Linen, responsible for the supply and management of hospital textiles; Waste, which handles the safe and efficient disposal of various waste streams; and Porterage, which supports the movement of patients, equipment, and supplies throughout the facility. The Help Desk serves as a central communication hub, coordinating service requests and support tasks. CELS (Central Equipment Loan Service) provides and manages the distribution of medical equipment to support clinical care. Lastly, Security ensures the safety and protection of patients, staff, and visitors. Together, these units form a cohesive team dedicated to supporting patient care and hospital operations.

Role Details

• Model positive leadership behaviours and promote professional competence and accountability in order to develop and sustain a positive workforce culture
• Drive service improvement projects 
• Enhance responsiveness to operational challenges
• Support strategic planning and implementation of best practices
• Provide oversight and continuity across shifts and service areas
• Coordinate the collection, analysis, and reporting of quality data
• Liaise with Management to develop business processes, recommend improvements, and assist in implementing procedures to optimise data quality and integrity
• Manage and review of the annual Performance Coaching and Development Process for all staff under supervision to promote their personal development and address any performance deficiencies
• Organise, control, and direct the human resources with Patient Support Services including staff allocation, recruitment and selection, training and education, and performance review to achieve high productivity and staff satisfaction
• Implement and evaluate operational initiatives and support processes for the effective leadership and management
• Provide ethical decision making and effective issues management and communication in the achievement of organisational goals
• Foster and promote an environment of participation and collaboration for service developments and improvements within the CHQ
• Contribute to the strategic approaches of services and develop and implement new initiatives that enhance Patient Support Services and ensure compliance with mandatory requirements including but not limited to ACHS Accreditation Standards and the National Standards
• Resolve service delivery issues or risks and continually monitor, evaluate and improve performance including Action Plans, consumer feedback, clinical incident monitoring, risk management, human resource development and benchmarking
• Actively contribute to the building of a positive culture of safety, collaboration, accountability and performance and organisational learning
• Undertake verification audit functions in alignment with Strategic Operational Services Unit recommendations
• Maintenance of relevant documentation including policies and procedures and the provision of reports and completion of service audits as required
• Work with the Director, Patient Support Services to ensure CHQ remains compliant with legislated codes, standards, and requirements

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online; Please review the Role Description and Application Pack for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 643580 - AO6 Coordinator Patient Support Services - RD (PDF, 562KB)
  Role Description
  
  CHQ_Applicant Toolkit_2025 (PDF, 862KB)
  Information Package for Applicants
  
  CHQ_Information for Applicants_2025 (PDF, 837KB)
  Information Package for Applicants