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Are you a detail-oriented and customer focused professional looking to support Queensland’s building and construction industry?

Join QLeave’s high-performing Levies team and contribute to ensuring levy payments are accurately processed to support Queensland’s workers.

QLeave is seeking a casual Levies Officer, working approximately 21.75 hours per week (0.6 FTE), to join our team.

Job details

About the Role

As a Levies Officer, you will assist in resolving enquiries from levy payers while supporting the accurate processing of levy revenue and project finalisations. You will also contribute to the effective administration of levy processes within the building and construction industry, ensuring compliance with legislation and delivering high-quality service to stakeholders.

Reporting to the Supervisor Levies, your role will involve:

• Processing levy revenue and project finalisations using the Customer Relationship Management and finance systems
• Assessing project accounting information provided by stakeholders, and reconciling it against their project notifications and applications.
• Making informed determinations and issuing decision notices regarding applications made under the Building and Construction Industry Act and related legislation.
• Providing accurate and timely advice to customers and other stakeholders, through various communication channels, about the Building and Construction Industry Act and Portable Long Service Leave Scheme.
• Ensuring clients follow correct processes when notifying QLeave of work commencement, paying levies, requesting changes or refunds, and seeking exemptions.
• Communicating face-to-face, in writing and via telephone with customers and other stakeholders in a clear, professional and polite way.
• Supporting the day-to-day administrative and processing requirements of the Levies

For a complete overview of the responsibilities of this role, please refer to the role description.

What We're Looking For

QLeave appointments are based on selecting the eligible applicant best suited to the position. We will assess your application based on your experience, potential for development, and your personal qualities.

For this role, we will consider how well you:

• Apply compliance measures and governance in response to customer enquiries.
• Exhibit proficiency in processing calculations and working with numerical data.
• Interpret and analyse project accounting
• Build and sustain positive and productive team relationships.
• Apply critical thinking skills to identify high risk notifications, assess potential inaccuracies or false information, and escalate issues for further investigation.
• Communicate clearly, concisely and
• Apply critical and analytical skills to ensure the accuracy of information collected and input into system

There are no mandatory qualifications for this role.

How to Apply

If you're passionate about making a difference, we'd love to hear from you.

Your application must include:

• A detailed resume outlining your qualifications, experience, and achievements.
• A brief letter (1-2 pages) explaining your motivation for the role and how your skills align with the requirements.

For further information or a confidential discussion, please contact Dennis McLean at dennis.mclean@qleave.qld.gov.au .

QLeave values diversity and is committed to being an equal opportunity employer. Adjustments to the recruitment process are available upon request to ensure all candidates can showcase their abilities.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Why you should work at QLeave (EVP) (PDF, 5.55MB)
  Other
  
  AO3 Casual Levies Officer, Enforcement (PDF, 478KB)
  Role Description