As a member of the Quality Assurance Projects Team, the Senior Program Officer will be responsible for assisting the planning and delivery of projects designed to improve quality service outcomes for our clients and the Queensland Government.

You will use contemporary project management approaches, high-quality stakeholder engagement and consultation, working in collaboration with the Manager and Principal Program Officer to achieve client focused outcomes.

Knowledge, experience and/or understanding of the application of quality management systems in a human service delivery context will be viewed favourably.

Job details

The Senior Program Officer, Quality Assurance Project's key responsibilities are:

• Support the planning, development and implementation of the project activities, materials, artefacts, and documents in support of the team's work and related outputs.
• Provide advice to management on any project issues or risks that may inhibit the successful delivery of projects.
• Prepare a range of written materials including submissions, correspondence, briefing material and papers concerned with the programs and initiatives delivered by the team.
• Design, coordinate and provide ad-hoc data reports and written analysis to management regarding the work undertaken by the Quality Assurance Project Team.
• Assist management with the facilitation of effective communication channels and initiate, influence, and maintenance of relationships with and between key internal and external stakeholders foster relationships, through lessons learned, feedback mechanisms and management of expectations.
• Support the development of systems and processes that facilitate appropriate governance and management practices and the continuous improvement of practice that supports the provision of quality services.
• Apply sound analytical skills to data, take responsibility for reporting on the team's functions and develop recommendations for actions to improve efficiency and effectiveness.
• Contribute to the evaluation of initiatives, so as to ensure the project outcomes value-add to the provision of services and achieve the strategic and business goals of Disability Services.
• Promote a fair, respectful and safe work environment by providing support and guidance to service areas, anticipating and addressing challenges and opportunities that facilitate high performing teams.
• Positively influence the team's professional environment to encourage commitment, ethical behaviour, staff wellbeing, skills development, professional
growth and continuous improvement.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 643911 25 - Role Description (Word, 800KB)