The Queensland Curriculum and Assessment Authority (QCAA) is seeking Team Leader, Program Support to join the Program Management Unit. The Team Leader, Program Support is within the Program Management Unit and is responsible for managing and coordinating a range of operational, logistical and administrative activities such as catered events that align with business objectives.

Job details

What you will do

As the Team Leader, Program Support, you will:
• Lead the Program Support team on a day-to-day basis to deliver high-level business support services and provide advice to the Program Management Unit leadership with regards to administrative tasks and workplace health and safety.
• Manage and co-ordinate, with a hands-on approach, the activities of the team by distributing work evenly, considering peak demands and ensuring team members are aware of priorities and risks.
• Manage relationships and collaborate with internal and external stakeholders to ensure high-quality outcomes.
• Coordinate the successful delivery of various activities, including catered events and meetings by managing catering, room bookings and room set up, travel, IT requirements, human resource management (staffing for events), travel, venue sourcing and setup, transportation, equipment hire and workplace health and safety arrangements.
• Participate in ad hoc projects such as investigating, testing and implementing new technologies to enhance operational efficiency and service delivery.
• Coordinate administrative assistance at peak times to other teams and Units across the Branch, including preparing daily reports and providing timely updates to business units regarding communication systems and other service requests.
• Regularly review and evaluate procedures and systems with a focus on continuous improvement, innovation and flexibility.
• Undertake any other duties as directed by the Program Management Unit leadership.

Reporting relationships

This role reports to the Manager, Program Management Unit. Three roles report directly to this role.

What we are looking for

The QCAA is committed to selecting the person best suited to the role and to furthering equity and diversity. We strongly encourage applications from all gender groups, Aboriginal people, Torres Strait Islander people, people from culturally diverse backgrounds and people with all abilities.

The ideal candidate for this role:
• Works with the team to organise work priorities so they deliver on broader organisational commitments (leads strategically)
• Remains composed during high-stakes situations, supporting the team to recognise gaps in information and seek advice to enable a prompt and considered response (makes insightful decisions)
• Demonstrates accountability for the execution and quality of results through professionalism, persistence and transparency (drives accountability and outcomes)
• Builds and sustains relationships to enable the collaborative delivery of customer-focused outcomes (builds enduring relationships)
• Maintains a high standard of practice through governance and risk management (demonstrates sound governance).

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• AO6 TL Program Support PD (BP Edit - LR) Jun 2025 (PDF, 191KB)
  Role Description
  
  Info for applicants guide (Word, 353KB)
  Information Package for Applicants