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Peer Coach
Brisbane
Legal Aid Queensland is offering a rewarding opportunity for a peer coach to join our Contact (Call) Centre / Information and Advice Services Division in Brisbane.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO4 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/644555 |
| Closing date | 04-Jul-2025 |
| Job duration | |
| Contact person | Peter Mott, Senior Training Officer |
| Contact details | Email: peter.mott@legalaid.qld.gov.au Access the National Relay Service |
About Legal Aid Queensland
Legal Aid Queensland's vision is to be a leader in a fair justice system where people are able to understand and protect their legal rights. Our purpose is to provide quality, cost effective legal services to financially disadvantaged people throughout Queensland.
We embrace diversity, flexibility, learning and continuous improvement to deliver quality legal services. The work is challenging but rewarding - and that is why staff wellbeing and work/life balance are a top priority for us.
About the role
As a Peer Coach, you will support Client Information Officers in delivering high-quality services to disadvantaged Queenslanders. This includes training and coaching officers to improve their customer service, communication, and legal knowledge, enabling them to provide accurate legal information, referrals, and bookings for further advice. You'll play a key role in fostering professional growth and ensuring consistent service delivery.
About you
The ideal candidate will have call centre or customer service experience, strong knowledge of legal systems, and excellent training and coaching skills. They should demonstrate effective communication, adaptability, resilience, and a professional, client-focused approach. A Certificate IV in Training and Assessment is highly regarded.
What we offer
As a member of the Legal Aid Queensland Community, you will receive:
- A 36.25 hour working week (full time hours)
- Generous salary packaging
- Employer super contributions of 12.75%
- Flexible working hours
- Study leave for approved work-related courses.
Find out more about working in Legal Aid Queensland here: https://www.legalaid.qld.gov.au/About-us/Careers
How to apply
To be considered for this role, submit:
- A written statement (max two pages) detailing how you've demonstrated the capabilities outlined in the "About You" section.
- Your resume/CV, including your relevant experience, work history, and qualifications.
- Contact details for two referees.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
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AO4 Peer Coach Position Description (PDF, 248KB)
Role Description
LAQ Employee Benefits (PDF, 277KB)
Application Kit
LAQ Information Kit for Applicants (PDF, 448KB)
Application Kit
