Are you passionate about making the patient voice count? Step into a key role as a Consumer Liaison Officer with Darling Downs Health in Toowoomba, where you’ll help shape a more responsive and compassionate health service. Use your communication skills and empathy to turn feedback into positive change—for patients, staff, and the entire community.

Job details

What your day will look like….

You'll be the first point of contact for consumers wanting to share feedback—listening with care, guiding conversations with empathy, and ensuring their voices are heard and respected. Working alongside clinical teams and leadership, you'll coordinate complaint resolution, provide expert guidance on policy and process, and manage feedback systems to ensure compliance and quality. Your day will also involve supporting staff through education and mentoring, using data and insight to drive improvement, and fostering a culture of respect, transparency, and partnership across the health service.

Let's talk about you!

Our ideal candidate will be someone who can inspire the following:

• Compassion – you will engage with others and demonstrate empathy, care, kindness, support and understanding.
• Integrity – you are open, honest, approachable, equitable and consistent in everything we do.
• Dignity – you treat others with respect, display reasonableness and take pride in what you do.
• Innovation – you embrace change and strive to know more, learn more and do better.
• Courage – you respectfully question for clarity and have the strength and confidence to Speak Up.

Why Us?

Darling Downs Health's (DDH) region is a large geographic area covering approximately 90,000 square kilometres across Southeast Queensland. We are one of the largest employers in the region, with a diverse team of more than 6,000 staff. We deliver frontline health services across our 30 facilities and care for nearly 300,000 people, support the birth of almost 3,000 babies and perform more than 15,000 breastscreens.

We offer rewarding career opportunities across a wide range of clinical and non-clinical areas throughout our health service and pride ourselves on providing a work culture that values and respects diversity in the workplace. We also believe that all our employees should be treated fairly, with dignity and with respect.  DDH is committed to providing a safe, secure, supportive, and inclusive workplace.

Benefits!

• Competitive wages, salary packaging and leave entitlements
• A diverse work culture
• Career development
• Professional development opportunities
• Education opportunities, Study and Research
• Paid parental leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport
• Work-Life Balance, Variety and Flexibility
• Generous Salary Sacrificing

Next step….

Applicants are to apply online and supply the requested documentation.

Find out more about us!

Work with Us | Rural

Work with Us | Toowoomba

#WorkDDHHS #therightfit

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For more information about Darling Downs Health, please go to www.health.qld.gov.au/darlingdowns

Documents

Before applying for this vacancy please ensure you read the documents below.

• Candidate Application Guide (PDF, 198KB)
  Information Package for Applicants
  
  DD2506644529 Role Description (PDF, 340KB)
  Role Description