The Surgical Access Team collaborates with Queensland Health, Surgery Connect, and key stakeholders to enhance access and outsourcing opportunities for paediatric surgical and outpatient care. Providing timely access to services via the Paediatric Ear, Nose, and Throat (PENT) Pathway and Surgery Connect Program the team work closely with clinicians and external providers to support reducing outpatient and surgical wait times whilst maintaining safe, high-quality care Queensland children and their families. The Surgical Access Officer works collaboratively with the Surgical Access Team supporting the coordination and management of paediatric referrals via outsourcing pathways.

Job details

Role Details

• Assist in the coordination of access to external services for the identified patient cohort in collaboration with the Surgical Access Team
• Undertake administrative functions as required by the Surgical Access Support Officers
• Ensure all appropriate clinical documentation has been provided in accordance with operational requirements to facilitate the efficient processing of patient record information and associated correspondence.
• Maintain well-developed skills in the use of Microsoft office applications, HBCIS, ESM, ieMR and other hospital specific software, which assist in the provision of administrative support to patient services.
• Work autonomously or with limited supervision, utilising discretion in the absence of decision makers by establishing work priorities, achieving work targets, contributing to team goals, and working collaboratively and effectively with the Surgical Access Team.
• Use organisational computer systems to record all demographic and mandatory information in relation to patient registration, referral and appointment management, billing functions and record management.
• Provide assistance to other staff within the team to ensure priority tasks are completed and deadlines met and action any reasonable request from management when required.
• Adhere to relevant Queensland Health policies, standards, and relevant legislative requirements, providing feedback on recommendations for improvements to Line Manager.
• Comply with HHS wide policies and procedures available and the policies and work practice guidelines specific to the position.
• Contribute to process improvement activity and quality improvement activity conducted by the Surgical Access Support Coordinator and Operations Manager, Division of Surgery.
• Ensure all clinical questions are referred to the appropriate clinical area/clinician or supervisor.
• Actively participate in a working environment supporting quality human resources management practices including employment equity, anti-discrimination, occupational health and safety, and ethical behaviour.
• Model a positive culture within the Division of Surgery and Peri-operative Services which encourages and recognises high performance, builds leadership capabilities, and supports staff to maximise their health and wellbeing.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online; Please review the Role Description and Application Pack for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CHQ_Applicant Toolkit_2025 (PDF, 862KB)
  Application Kit
  
  CHQ_Information for Applicants_2025 (PDF, 837KB)
  Information Package for Applicants
  
  Role Description - Surgical Access Officer - AO3 (PDF, 582KB)
  Role Description