Bring your analytical skills, policy knowledge and attention to detail to a role that supports better outcomes for students and school communities across Queensland's South East Region.
Our Information and Complaints Unit is seeking someone who thrives in a fast-paced environment, can support and mentor others, and takes pride in producing quality work. This is a dynamic role that requires strong research, writing and communication skills, as well as the ability to manage complex and sensitive matters with professionalism and care.
If you're passionate about quality service, effective communication and continuous improvement, and want to work with a team committed to making a difference, we'd love to hear from you.

Job details

About the Department:

The Department of Education is dedicated to building an inclusive and diverse workforce that reflects the community and schools we support by treating everyone with respect and dignity. This starts with recruitment and selection. The methods of assessing suitability in the recruitment process may vary. This includes making reasonable adjustments to support applicants at all stages of the process and employee lifecycle.

About the Role:

In this role, you will:

• Implement business systems to coordinate and manage high-level regional correspondence and complaints processes.
• Prepare complex reports, submissions, briefs, internal reviews, legislative appeals and official responses for the Minister, Director-General and regional leaders.
• Interpret and apply legislation, departmental policy and procedures with confidence.
• Assess, triage, manage, and quality-assure correspondence, ensuring departmental standards are upheld and stakeholder relationships are managed.
• Monitor and continuously improve systems and workflows to ensure deadlines are consistently met.
• Support your colleagues by providing constructive feedback and contributing to a positive and high-performing team culture.

About You:

You are someone who:

• Thrives in a fast-paced, detail-oriented environment.
• Communicates clearly and professionally across a range of stakeholders.
• Has excellent analytical, writing and editing skills.
• Is confident managing sensitive information independently.
• Builds strong, productive relationships across internal teams and with schools.
• Leads by example and enjoys supporting and mentoring others.
• Manages competing priorities effectively and helps ensure team-wide coordination.

Interested? To Apply: 

• Attach a brief resume (maximum 3 pages) including contact details for 2 referees (referees should have an understanding of your relevant work history);
• A 1-2 page response, sharing how your achievements and capabilities meet the requirements of the role. This should not be a re-statement of your resume but is your opportunity to highlight the transferable skills, knowledge and experience you will bring to the role, including why you are interested in the role and what you hope to gain from this opportunity.

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. 

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. 

Applications from recruitment agencies will not be accepted. 

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE). 

The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

For a full list of the position responsibilities and mandatory requirements, please ensure you download the attached role description and candidate information fact sheet and follow the instructions.

Documents

Before applying for this vacancy please ensure you read the documents below.

• SER644881_25T - Role Description (PDF, 197KB)
  Role Description
  
  Applicant Information Package (PDF, 245KB)
  Information Package for Applicants