Children's Health Queensland Hospital and Health Service is looking for a dedicated Revenue Officer to join our team. In this vital role, you’ll provide an efficient, highly customer focussed service to ensure the smooth and accurate flow of our financial operations. This position includes the classification and issue of invoicing, receipting, banking and maintaining patient accounts, maintaining accuracy of information systems, extracting data and compiling reports.

Job details

Role Details

• Ensure compliance of all relevant legislation policies and procedures within a financial environment. This includes but is not limited to the Financial Accountability Act, the Financial Management Practice Manual (FMPM), Mental Health Act, Guardianship & Administration Act, and Privacy Act.
• Demonstrate knowledge and experience of revenue and corporate patient information and billing systems such as HBCIS, S/4HANA, MediRecords, ieMR, and QHERS as well as intermediate knowledge of Microsoft Excel.
• Ensure high standard of service is provided to all clients internal and external within acceptable timeframes as required in a confidential manner.
• Assist in the development, implementation, review and maintenance of internal systems, processes and work practices providing feedback on recommendations for improvements to the supervisor.
• Review daily discharge report and promptly raise invoices for chargeable services, generate invoices and send to debtors, health funds and patients for payment. Consult with health funds regarding rejections and incorrect assessments, actioning for resubmission as required.
• Capture, maintain and update systems following audit and assessment of details received on Patient Election Forms and patient charts.
• Operate Cashiering Office including customer services and receipting of all income for patients, outpatients and corporate accounts and prepare the daily banking cash reconciliation for all accounts raised in HBCIS, S/4HANA and MediRecords.
• Follow-up overdue debts and credits, preparing refunds and escalating accounts for recovery as necessary.
• Develop, review and update procedure manuals to ensure processes are being performed in line with legislative changes, supporting standardised functions and compliance.
• Complete general administration duties including telephone and email enquiries, filing, photocopying, data entry, sorting and distributing internal/external mail and any other duties as directed.
• Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online; Please review the Role Description and Application Pack for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 645046 - AO3 Revenue Officer - RD (PDF, 311KB)
  Role Description
  
  CHQ_Applicant Toolkit_2025 (PDF, 862KB)
  Application Kit
  
  CHQ_Information for Applicants_2025 (PDF, 837KB)
  Information Package for Applicants