Job search
Ambassador Program Team Leader - Emergency Department
Health Security Department
Townsville University Hospital
Townsville Hospital and Health Service are seeking a Ambassador Program Team Leader - Emergency Department to join the Health Security Department at the Townsville University Hospital on a permanent full-time basis.
|
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Health - Health Service Support |
| Classification | OO4 |
| Workplace Location | Townsville region |
| Job ad reference | QLD/TV645104 |
| Closing date | 14-Jul-2025 |
| Job duration | Permanent full-time |
| Contact person | Christopher Laurent |
| Contact details | (07) 4433 1102 Access the National Relay Service |
About the opportunity
The Ambassador Program Team Leader is responsible to lead and manage the Ambassador Team service delivery within the Townsville University Hospital Emergency Department.
The Ambassador is a non-traditional security role that promotes a safe environment and provision of high-quality patient centred care through a patient-focused liaison within the Emergency Department. The role is focused on the pro-active engagement of patients, visitors and consumers to improve the ‘customer experience' to prevent and/or reduce aggressive/disruptive behaviour by utilising mature and well-developed communication skillsets and people-focused, respectful, empathetic, and supportive interactions.
About your new employer
Career Growth and Development
We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University.
Supportive Workplace Culture and Regional Advantage
A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network.
Work/Life Balance and Lifestyle Benefits
Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures and a relaxed lifestyle.
Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security and a family-friendly environment.
Competitive salary and benefits:
We offer attractive remuneration packages and generous leave entitlements.
- Salary range: $2818.50 to $3082.60 p.f. (OO4)
- 5 weeks annual leave with 17.5% loading
- 12.75% employer contribution to superannuation
- Plus Salary Sacrificing options may be available
Requirements:
- Whilst not mandatory, leadership experience in health care or customer service will be well regarded.
- The successful candidate will be required to participate in a rotational two shift roster 10.00am to 6.00pm and 4.00pm to 12.00pm (midnight). There may be a requirement to work weekends and public holidays.
- The successful candidate must disclose in writing any pre-existing injury or medical condition in accordance with the Workers Compensation and Rehabilitation Act 2003.
- The successful candidate must possess a high level of self-control, emotional stability and be prepared to encounter potentially traumatic incidents.
- This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.
- Pre-employment checks will be conducted.
Please refer to the Role Description for further details.
Apply now and be part of something extraordinary!
Enquiries are welcome; please contact: Christopher Laurent on (07) 4433 1102
Apply ONLINE: https://smartjobs.qld.gov.au/jobs/QLD-TV645104
Applications close: Monday, 14 July 2025
Unsolicited resumes from recruitment agencies will not be accepted.
Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Documents
Before applying for this vacancy please ensure you read the documents below.
-
Info Sheet_Document Preparation-new candidates-13.05.24 (PDF, 70KB)
Information Package for Applicants
QH Applicant Information Kit (PDF, 939KB)
Information Package for Applicants
OO4 Ambassador Program Team Leader (ED) 32148912 (Word, 479KB)
Role Description
