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Administration Officer, Emergency Department, Cairns and Hinterland Hospital and Health Service
Cairns
You are invited to join a dynamic team with Emergency Department as an Administration Officer. In this role you will be responsible for providing and maintaining a highly responsive and effective administration support and customer service function, supporting clinical staff to ensure services meet current and future clinical needs, enabling the department to meet service demands and challenges.
Job details
| Position status | Casual |
|---|---|
| Position type | Non Standard Hours |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Cairns region,Far North Qld |
| Job ad reference | QLD/645265 |
| Closing date | 15-Jul-2025 |
| Job duration | Please see role description |
| Contact person | Taylor Hards |
| Contact details | 07 4226 6835 Access the National Relay Service |
About us: Our values were developed by our staff, patients and community. They guide our work and actions every day. Our staff are part of the community we serve. We believe that we can improve health outcomes by involving our community in the planning and evaluation of their local health services.
About you:
In your new role you will:
- Ensure patients and other staff are treated fairly and with mutual respect and understanding, regardless of cultural, religious, ethnic and linguistic backgrounds.
- Maintain a high standard of customer service by responding to general reception enquiries for the department by answering all incoming telephone calls and ensuring accurate transfer of messages and information to support patients and staff.
- Attend to presenting patients, family members, general public, police and ambulance by providing information and direction to relevant areas.
- Verify and update all compensable data on the current patient information systems ensuring the capture of quality data and accurate recording of all patient details including demographic information, Medicare, Private Health Insurance, Department of Defence and Department of Veterans Affairs information.
- Support Activity Based Funding initiatives and contributed to patient flow initiatives by maintaining the accuracy of all current patient information systems.
As a Cairns and Hinterland Hospital and Health Service employee, not only will you receive competitive remuneration, you will also have access to:
- Generous superannuation
- Salary packaging
- Annual incremental increases
- Career training and development
- Flexible work arrangements
- Wellness programs
Vaccine Preventable Diseases (VPD) evidence as required for your employment in accordance with legislation/government policy and Directives.
For more information about this role, please refer to the attached Role Description.
Why choose Cairns?
Choose Cairns for your next career move - YouTube
You can find out more about why it's so great to work at Cairns and Hinterland here: https://www.health.qld.gov.au/cairns_hinterland
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Applicants are to apply online. If the information requested in the ‘how to apply’ section is not provided, you may not meet the requirements for further consideration of your application.
Documents
Before applying for this vacancy please ensure you read the documents below.
-
CAH645265 Role Description (PDF, 534KB)
Role Description
1. CHHHS Information for Applicants v.20 (PDF, 939KB)
Information Package for Applicants
Documentation preparation guide (PDF, 229KB)
Information Package for Applicants
