Seeking a fresh opportunity with ample flexibility? The Switchboard Administrator role could be the perfect fit for you!

This role involves providing a responsive and professional switchboard service for Rockhampton and CQ Health staff, clients, and the community. It includes efficiently handling calls, maintaining accurate records, supporting pager management, and liaising during emergencies. The position requires exercising judgment to respond to emergencies promptly, performing administrative tasks, and prioritising workload responsibly, especially when unsupervised.

Ready for a change? Submit your application to be considered! Fixed Term Temporary Part Time until January 2026. Extension possible!

Job details

About us:

Rockhampton Hospital is a 305-bed facility and is the main referral hospital for Central Queensland, now providing integrated cancer care services in Central Queensland in the newly established building boasting state of the art medical equipment. The other primary hospitals within the health service are Gladstone, Emerald, Yeppoon, and Biloela together with many smaller rural units transfer patients through to Rockhampton for specialist care and investigation.

About the role:

Provide and maintain a highly responsive and effective Switchboard communication service to Rockhampton Hospital and Central Queensland Health staff, clients, and the community.

• Perform general administrative duties to contribute to the effective daily operations of the switchboard department.
• Communicate regularly with all departments of the hospital to maintain accurate and current records for effective switchboard operations.
• Operate alternative communication systems to regularly liaise with hospital staff in the event of an emergency or security response situation.
• Execute ethical decision-making in the achievement of departmental and organisational objectives and prioritise workload effectively and perform duties responsibly in the absence of supervision.

About you:

• Ability to exercise personal judgement and initiative in the provision of efficient telecommunication services including problem resolution and emergent response.
• High level of experience and knowledge of general office and reception duties, preferably within a Health Care environment.
• Ability to communicate at all levels and effectively establish and foster networks across the facility to assist in streamlining daily processes.
• Proficiency in the application of computerised information systems and applications including Microsoft Word and Excel.

What we offer:

Total monthly remuneration value of up to $5,696 p.m. is comprised of:

• An hourly rate between $38.81 - $43.16 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

Please note pre-employment checks will be carried out on applicants recommended for appointment/employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), criminal history, Australian work status and vaccination requirements.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK5F645759

Applications close: Thursday, 10 July 2025

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Microsoft Word (.doc) or PDF file types are supported. Files must be a maximum of 2MB each.

Documents

Before applying for this vacancy please ensure you read the documents below.

• RK5F645759 - Switchboard Administrator (PDF, 769KB)
  Role Description
  
  Information for Applicants (PDF, 316KB)
  Information Package for Applicants