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Court Services Officer
Supreme District & Land Courts Service; Queensland Courts Service; Courts and Tribunals; Brisbane City
The Court Services Officer role presents an exciting opportunity to actively contribute to modernising and improving the court system, emphasising safety, innovation, efficiency, and enhanced access to justice.
As part of a dynamic team dedicated to shaping a more responsive and user-friendly court experience, this position offers a chance to make a meaningful impact, adapt to evolving practices, and play a vital role in the transformation of Queensland courts.
To fulfil your responsibilities of ensuring the effective execution of administrative processes, case management, and providing support to judicial officers in the courtroom, contributing to comprehensive services for members of the public, judicial officers, and various internal and external stakeholders.
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/646553/25 |
| Closing date | 22-Aug-2025 |
| Job duration | Ongoing with possible extension |
| Contact person | Kylie Adams |
| Contact details | Phone: 07 3738 7836 Access the National Relay Service |
Key Responsibilities
* Provide administrative support to ensure the efficient and effective operation of Court Services Queensland registries;
* Provide frontline services to court users on a daily basis, over the phone, in person and/or in court. In doing so, you will keep stakeholders of the courts at the heart of service delivery and respond to their needs in a trauma-aware and compassionate manner, ensuring the prompt resolution of enquiries, requests issues and complaints. Where required, in-court duties may include but need not be limited to:
- Unlocking and preparing courtrooms for the scheduled sittings.
- Making proclamations when opening, adjourning, resuming, and closing courts.
- Administering oaths and affirmations to jurors, witnesses, and interpreters.
- Maintaining security, care, and control of jurors.
- Handing out exhibits and other documents in court as required.
- Testing and operating courtroom technology and equipment.
* Adhere to established administrative processes, policies and procedures related to court and registry operations in strict accordance with relevant legislation, departmental policies and procedures to ensure timeliness and accuracy. Support the Registrar in the efficient management of daily operations, including the coordination of court proceedings and delivery of services including the preparation and processing of complex court matters;
* Skilfully prepare, process, and manage a range of administrative and financial documents, such as correspondence and court records, in strict accordance with relevant legislation, departmental policies, and procedures to ensure timeliness and accuracy;
* Provide technical and administrative support to Judges and Registrars in court and provide procedural support and advice to court users at the counter, over the telephone and in writing;
* Cultivate and nurture professional and collaborative relationships based on respectful and confidential engagement with key stakeholders including judiciary members and their staff, government agencies, self-represented litigants, and the general public;
* Use, update and monitor relevant databases, digital tools, and files in line with departmental guidelines to ensure the integrity and accuracy of data;
* Provide appropriate information to members of the public and other internal and external stakeholders about court and registry services, court rules, practices and procedures;
* Take ownership of developing skills, maintaining up-to-date knowledge of current practices and procedures, seeking feedback, and staying motivated when managing challenging tasks;
* Collaborate with the team to identify, communicate, review, and progress service improvements to registry processes and procedures;
* May fulfill statutory duties as a Justice of the Peace, ensuring compliance with legal obligations and the integrity of court processes;
* Carry out any other reasonable duties as directed by supervisory and management staff, adhering to professional standards and organisational objectives.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
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