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Business Improvement Officer
Service Innovation and Systems, Customer Services, Customer Services Safety & Regulation, Government Office Precinct, 532 Beams Road, Carseldine
We are seeking a dynamic Business Improvement Officer to join our Business Improvement Team!
In this role, you'll lead and support service delivery projects using best practice project management principles and play a key part in driving business process improvement initiatives within the Customer Services Branch.
If you're passionate about delivering innovative digital solutions, optimising processes, and bringing expertise in project, program, and change management, we want to hear from you!
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Project Management |
| Classification | AO5 |
| Workplace Location | Brisbane - North |
| Job ad reference | QLD/646509/25 |
| Closing date | 17-Jul-2025 |
| Job duration | commencing ASAP until May 2026 |
| Contact person | Jessica Cassells |
| Contact details | Phone: (07) 3066 5222 Access the National Relay Service |
What you will do:
In your role, you will
• Lead and participate in the development and implementation of service delivery projects and innovative business improvement initiatives.
• Build and maintain strong, working relationships with a wide range of stakeholders to achieve effective business outcomes.
• Prepare or assist in the preparation of business cases, requirements specifications, project briefs, plans, reports and recommendations.
• Assist in the preparation and evaluation of business proposals and options.
• Assist in the implementation of change management strategies.
• Assist in the gathering, interpretation and documentation of business requirements, rules, specifications and processes.
• Initiate, plan and prioritise work goals and monitor progress to meet deadlines.
Who we are looking for:
An individual with
• Experience actively participating in the development and execution of innovative projects, particularly those involving information and communication technology (ICT) and business improvement initiatives.
• Demonstrated ability to effectively manage project related tasks to achieve agreed objectives, including the ability to apply a flexible approach to new and unexpected events.
• Experience with leading process, systems or business change, including demonstrated ability to guide others through the change, even in times of uncertainty.
• Excellent communication and interpersonal skills to establish and foster ongoing relationships with various stakeholder groups, including project governance boards, business units, policy branches and subject matter experts. Experience and preference for collaboration and partnering throughout project delivery.
• Experience in analysing available information in a critical manner and describing the rationale behind decisions. Accepts responsibility for actions and demonstrates judgement about when to escalate issues.
Desirable qualifications and experience
• Qualifications in Project Management - for example, PRINCE2 Practitioner/Foundation, Agile, diploma, certificate or similar.
Be part of something bigger:
Your contribution will not only influence the growth and capability of Customer Services Branch staff but also shape the experiences of the Queensland community we serve.
What we offer:
• Work and Life balance, including 'flex time' and flexible work arrangements with the option of working from home or remotely up to 50% subject to business need.
• Convenient northside location with ample parking and public transport nearby.
• The chance to make a significant impact within a dedicated team.
• A dynamic and collaborative work environment.
• Opportunities for professional growth and development.
• Generous leave including:
o 4 weeks annual leave
o 2 weeks sick leave per year
o Long-service leave after 7 years
o Salary sacrificing
o Parental leave
o Generous superannuation
Ready to make a difference?
Embark on a fulfilling career where your specialist skills have a direct impact on the quality of public service. Apply now to become the catalyst for change in CSB's
pursuit of excellence!
We strongly encourage applicants from all life experiences and backgrounds to apply.
Please tell us about any additional support or adjustments, such as interpreting services, physical requirements, or assistive technologies, that will better enable you to shine during the recruitment process.
Applications to remain current for 12 months.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
