The Assessment Officer is responsible for undertaking a comprehensive assessment of health service complaints and notifications to determine whether further action should be taken, and if so, what that action may be according to the Health Ombudsman Act 2013.

The Assessment Officer gathers information for the assessment process through the exercise of statutory powers and accesses and reviews consumers' personal and often sensitive, health information. This requires an understanding of the sensitivity and possible vulnerability of the parties involved in the complaint or notification.

The Assessment Officer undertakes a comprehensive assessment of complaints, and where relevant, may refer the complaint for local resolution, conciliation, investigation, or management by the OHO's co-regulatory partner, the Australian Health Practitioner Agency (AHPRA) or other government entities.

Job details

This is an ongoing recruitment process.

Applications will be considered and applicants contacted regarding vacancies that arise over the next 12 months.

These vacancies will be a 2-week minimum engagement with possible extension,

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.

• Applications will remain current for a period of up to 12 months and may be considered for other vacancies (identical or similar).
• Appointments are subject to criminal history checks in accordance with section 52 of the Public Sector Act 2022.
• Prior to appointment, current and previous public sector employees are required to disclose any history of serious disciplinary action in accordance with section 71 of the Public Sector Act 2022.
• All employees are required to disclose any interest/s that conflict, may conflict or may be perceived to conflict with the discharge of their duties in accordance with section 182 of the Public Sector Act 2022.

***APPLICANTS ARE REQUESTED TO APPLY ONLINE - scroll down and click the 'APPLY ONLINE' button***

Please note any documents attached to Smart Jobs should be in Microsoft Word or PDF format. Please do not upload zipped files.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Documents

Before applying for this vacancy please ensure you read the documents below.

• OHO Candidate Information Pack (PDF, 3.39MB)
  Application Kit
  
  OHO646829 Assessment Officer (39098) - RD (PDF, 472KB)
  Role Description