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Business Engagement Manager
Technology Solutions and Business Engagement; Digital Services and Information Technology Group; Organisational Capability; Brisbane
• Strong stakeholder management skills with the ability to influence and guide business units, governance groups and other key stakeholders
• Experience in understanding business needs and eliciting high level business requirements
• Experience in identifying and delivering digital and IT solutions in accordance with a software development lifecycle
• Experience in leading teams to coordinate and deliver digital and IT solutions
• Experience in managing digital and IT investment proposals and/or opportunity briefs
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | IT & Telecommunications |
| Classification | AO8 |
| Workplace Location | Brisbane Inner City |
| Job ad reference | QLD/647760/25 |
| Closing date | 30-Jul-2025 |
| Job duration | |
| Contact person | Brett Gillespie |
| Contact details | Mobile: 0414 495 350 Access the National Relay Service |
- Represent DSITC in cross divisional engagements and QCS in development and delivery of whole-of-Government ICT solutions, with close liaison with the Queensland Government Customer and Digital Group
- Represent QCS in interagency data sharing improvement initiatives ensuring data integrity, cyber security and architectural requirements are addressed
- Lead and foster collaboration between DSITC and business stakeholders, influence and grow relationships with internal and external stakeholders.
- Represent DSITC to QCS business units and governance groups, often acting as the primary point of contact.
- Lead the engagement with business stakeholders to understand their current challenges or opportunities to form as basis of broader potential IT solutions
- Lead the documentation of the digital and IT components of QCS' opportunity briefs, concept briefs and business requirements specification.
- Work with internal DSITC staff and QCS planning and investment units to ensure solutions are aligned with QCS planning, are properly funded and have followed approved governance processes.
- Ensure that all phases of the software development lifecycle, including maintenance and support, are considered in any investment proposals
- Provide assistance, advice and support to the Technical Design Authority by ensuring deliverables are progressed in a timely manner
- Provide advice on the scale, complexity and cost of proposed ICT solutions and provide recommendations on preferred solution following consultation with subject matter experts
- Manage and coordinate the DSITC solution delivery processes, ensuring the process is subject to continuous improvement
- Oversee the work of a small team within Business Engagement, DSITC, to ensure customer expectations are being met and the team is delivering as required
- Own the engagement, new business and pipeline management process and work closely with the design team on solution definition and service design processes
- Work with senior customers and stakeholders to develop and monitor Service Level Agreements and Key Performance Indicators
- Assist in the identification, addressing and scheduling of issues, risks and solutions that may impact the successful implementation of business initiatives and delivery of ICT services
- Lead activities in building proof-of-concept solutions and reporting
Applications to remain current for 12 months.
Further information
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Documents
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