Join a team like no other with career support to take you further! We are seeking a Customer Engagement Officer to join our team and be responsible for assisting the Customer Engagement Team in implementing processes and practices that facilitate strong working relationships with customers including Hospital and Health Services (HHSs) across Queensland.

Job details

Reporting to the Customer Engagement Specialist, you will be responsible for providing advice to stakeholders including customers and suppliers. Additionally, you will undertake market analysis, drive continuous improvement, and provide advice to the team on ways to improve relationships with customers and drive innovation.

What you'll do

• Participate in the development and implementation of customer engagement initiatives, based on agreed customer needs and priorities.
• Work closely with customers and the procurement team in identifying issues and negotiating successful resolutions.
• Adhere to standard procurement processes that comply with Queensland Health procurement governance requirements, raising instances of non-compliance and identifying opportunities to improve processes. Offer advice and guidance to local customer teams as necessary.
• Share knowledge and best practice across the SP.
• Develop relationships with SP team members and customers to drive maximum benefit from all initiatives

About you

We are searching for someone with:

• Demonstrated experience in procurement, identifying opportunities to improve the value delivered from every dollar spent and in delivering the initiatives required to secure that value.
• Demonstrated knowledge and experience in contemporary procurement and category management practices and issues, relevant regulations, and the ability to deliver best-value quality customer services.
• Experience in customer engagement and ability to negotiate successful outcomes when confronted with conflicting priorities.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time. 

Documents

Before applying for this vacancy please ensure you read the documents below.

• QLD648102 Customer Engagement Officer RD (PDF, 144KB)
  Role Description
  
  Applicant Pack - July 2025 (PDF, 911KB)
  Application Kit