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Licence Entitlement Officer
Flexible
We are seeking a detail-oriented and analytical professional to join our team as a Licence Entitlement Officer. In this role, you will be responsible for conducting thorough investigations into licensee activities to ensure adherence to legislative and regulatory requirements and that the appropriate action is taken. If you have strong analytical skills, sound judgment, and a commitment to fair and consistent regulation, we want to hear from you!
Job details
| Position status | Fixed Term Temporary |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Administration |
| Classification | AO4 |
| Workplace Location | Flexible |
| Job ad reference | QLD/648361 |
| Closing date | 27-Jul-2025 |
| Job duration | Temporary until 14 August 2026 |
| Contact person | Shelley Lockton |
| Contact details | Shelley.Lockton@qbcc.qld.gov.au ; (07) 3226 9287 Access the National Relay Service |
Work flexibly from either Brisbane or one of our regional centres; Cairns, Gold Coast, Mackay, Maryborough, Rockhampton, Toowoomba, Townsville, Sunshine Coast *Based on office avalibility.
The successful candidate will also have the option to engage in a work from home arrangement that suits the team under an approved Flexible Work Arrangement.
Key Outcomes and Accountabilities
- Assess and prioritise complaints and referrals.
- Liaise with complainants, licensees, external government departments and other parties.
- Conduct investigations into an applicant's or licensee's entitlement to a licence and take appropriate licensing action as required, including refusal of licence, suspension, cancellation or disciplinary action.
- Monitoring compliance with licence conditions and other requirements QBCC may have of a licensee.
Please refer to the Position Description for a full list of Key Outcomes and Accountabilites.
Candidate Attributes
- Investigate breaches of legislation and take appropriate action.
- Achieve outcomes through contributing to team goals.
- Manage cases using research, decision making, planning and report writing skills.
- Communicate with influence to deliver and promote quality customer service.
How to Apply (via Smart Jobs only)
Before you submit your application please read the attached applicant information document noting in particular that QBCC cannot employ anyone who is on a VISA.
Please submit your current resume including the names and contact details of two referees who have a thorough knowledge of your work performance and conduct, and a cover letter (maximum of two pages) telling us why you are interested in this role and how your skills, knowledge and experience complement this role.
Referee Checks
It is recommended you seek approval when nominating a person as a referee. Referees should have a thorough knowledge of your work performance and conduct, and it is preferable to include your current/ immediate past supervisor.
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Unsolicited resumes from recruitment agencies will not be accepted.
Documents
Before applying for this vacancy please ensure you read the documents below.
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QBCC Information for Applicants - May 2025 (PDF, 531KB)
Information Package for Applicants
Licence Entitlement Officer AO4 Position Description (PDF, 503KB)
Role Description
