We are seeking a Manager, Banking and Payment Services to lead a dynamic team and drive efficiency, add value and foster a culture of continuous improvement. In this pivotal role, you will provide leadership, management, and strategic direction to the Banking and Payment Services team comprising of five key functions: Banking Operations, Banking Support, Card Compliance, Payments, and Vendors.

Job details

You will be responsible for providing expert governance and advice in accordance with legislative and policy frameworks to ensure the efficient and effective delivery of services and to drive and implement process and system improvement opportunities. Reporting directly to the Director, Revenue, Banking and Payments, this role offers exceptional career growth, training, and development opportunities.

What you'll do

• Lead and co-ordinate the strategic direction of the Banking and Payment Services function, identifying related changes in legislation, analysing team performance against key performance indicators and developing policies, procedures and associated business rules.
• Foster and encourage a workplace environment that is outcomes focused and instil a culture of continuous improvement through effective communication, training and contemporary workforce management practices.
• Build a framework to ensure that business processes are continuously reviewed in compliance with relevant legislation, regulations and guidelines, identifying and implementing efficiencies, and supporting optimal delivery of services and the achievement of organisational goals.

About you

We are searching for someone with:

• Demonstrated ability to lead and motivate a high-performance team which supports the delivery of efficient and effective health services.
• Highly developed communication and interpersonal competence, including the capacity to negotiate, resolve conflict and positively influence and motivate others, and drive innovation.
• Demonstrated knowledge of, and ability to interpret and apply the requirements of relevant legislation, policies, determinations, and cases as well as financial management and accounting practices in the public and private sectors.
• Demonstrated knowledge and experience in managing finance teams delivering banking and payment services.
• Demonstrated experience in delivering and managing improvement strategies, and representing finance interests in key projects, committees and user groups.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.

Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds. Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. 

Ready to apply?

For further information on how to apply please review the attached Role Description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time. 

Documents

Before applying for this vacancy please ensure you read the documents below.

• QLD648594 Manager Banking and Payment Services RD (PDF, 909KB)
  Role Description
  
  Applicant Pack - July 2025 (PDF, 911KB)
  Application Kit