Working with us is more than just a job, it's making a difference to people's lives.

We’re Queensland’s work health and safety regulator, part of the Office of Industrial Relations (OIR).

Our purpose is to improve work health and safety and reduce the risk of work-related fatalities, injuries, and illness in Queensland workplaces.

We work with industry and assist businesses to create a safe and healthy culture in Queensland places of work. We do this by:
○ Making sure work health and safety laws are followed.
○ Investigating work-related fatalities and serious injuries.
○ Educating workplaces on ways to comply with legislation.
○ Taking legal action when work health and safety laws are broken.
○ Educating employees and employers on their legal obligations

Job details

As the Client Services Officer you will work within the Psychological Health Unit to provide operational support to the Managers, contribute to the documentation and tracking of records through accurate data entry, and liaise with internal and external providers to ensure the continued running of the business unit.

Key responsibilities include:

• Provide support to the Business team with data entry of complaints;
• Provide advice to internal and external clients in a timely and efficient manner;
• Ensure a high standard of data entry for all work carried out;
• Contribute positively within a team environment;
• Complete administrative duties related to evidence gathered as part of psychosocial investigations;
• Manage the business team's shared mailboxes;
• Compile and provide reporting on monthly team statistics;
• Complete additional tasks allocated by the Lead Advisor Psychosocial Advisory Team and Operations Manager, Psychosocial Response Unit.
• Implement records capture, management, storage and retrieval protocols and processes to specified quality guidelines;
• Relieve in additional Client Service Officer roles as required.

Applications to remain current for 12 months.

Job Ad Reference:  QLD/648866/25

Closing Date:  Monday, 28th July 2025

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 648866-25-OIR Applicant guide (PDF, 298KB)
  
  
  648866-25-Role Profile (Word, 392KB)