Join us in making an impact as an Administration Officer for the 1300 Mental Health Call service, where you'll play a vital role in supporting our team as they provide compassionate, expert guidance to those in crisis.

The Administration Officer supports the Central Queensland Mental Health Alcohol and Other Drugs Services team by providing efficient, confidential administrative assistance. This role includes managing phone inquiries, ensuring timely responses, and maintaining high-quality health data. The officer also develops administrative systems and communicates effectively with diverse consumers and staff at all levels.

Interested? Submit your application now to be considered!

Job details

About us:

The Adult Community Service Team is based in Rockhampton and Capricorn Coast and provides a service to consumers with complex mental illness in outpatient and home settings, through a range of community mental health interventions including assessment, case management, therapeutic treatment, support, consultations and referral for adults from Rockhampton and Capricorn Coast regional area. The service works in collaboration with the adult mental health inpatient and acute care teams, and primary health, community and private sector providers to reduce symptoms of mental illness and facilitate recovery.

About the role:

To deliver efficient and confidential business and administrative support to a Central Queensland Mental Health Alcohol and Other Drugs Services team to ensure optimal delivery of clinical services.

• Maintain a professional approach to all tasks to ensure the integrity, confidentiality and quality of health data and personal information at all times.
• Provide a first point-of-call (acute) telephone response service for patients, relatives, General Practitioners, Emergency Services, Hospitals, and Mental Health Services statewide and interstate and ensure calls are processed or directed to the appropriate area for care by health professionals in a timely manner using tact, diplomacy, and discretion in accordance with 1300 MH CALL processes.
• Assist, develop, implement and maintain effective administrative systems relating to 1300 MH CALL, performance reports and business processes.

About you:

• High level of interpersonal, oral and written communication skills, able to succinctly convey information.
• High level experience in Microsoft Office and ability to operate a range of software programs demonstrating a high degree of accuracy.
• Provide first point of call, telephone response service for patients, relatives, General Practitioners, Emergency Services, Hospitals and Mental Health Services state wide and interstate and ensure calls processed or redirection to the appropriate area for care by health professional, in a timely manner using tact, diplomacy and discretion in accordance with processes.
• Assist develop, implement and maintain effective administrative systems, performance reports and business processes.

What we offer:

Total remuneration value of up to $97,656 is comprised of:

• An hourly rate between $38.81 - $43.16 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

How to apply:

To apply, please submit the following:

• Your current CV or resume, including referees.
• A cover letter (1-2 pages) addressing how your experience, skills and values align with the key responsibilities and expectations outlined in the Role Description.
• Any additional forms / evidence as attached or listed on the Role Description.

Please note pre-employment checks will be carried out on applicants recommended for appointment/employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), criminal history, Australian work status and vaccination requirements.

For assistance:

1. Contact Recruitment.CentralQueensland@health.qld.gov.au
2. Quote the Job Ad Reference (JAR) RK5G649335

Applications close: Wednesday, 13 August 2025

#Rockhampton

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

This position will be filled in accordance with Queensland Public Health Sector (QUEENSLAND HEALTH) CERTIFIED AGREEMENT (No. 11) 2022.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Information for Applicants (PDF, 316KB)
  Information Package for Applicants
  
  RK5G649335 - Admin Officer 1300 MH Call (PDF, 337KB)
  Role Description