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Service Delivery Officer
Queensland Shared Services; Digital Government; Queensland Government Customer & Digital Group; Maroochydore or Gympie
The Finance Services team within the Department of Customer Services, Open Data and Small and Family Business is responsible for delivering accurate and timely finance services to Queensland Government agencies. As the Service Delivery Officer you will:
• Deliver end-to-end transactional processing for QSS customers with a high degree of accuracy and efficiency, adhering to the appropriate legislation and frameworks, operating to key standards.
• Monitor and prioritise work queues to ensure that work is completed within agreed service levels.
• Identify and resolve issues and errors within the transactional processing process.
• Respond to queries from internal and external stakeholders, and escalate issues as required.
• Work collaboratively within the organisation to ensure a seamless service +delivery experience.
• Continuously review and improve procedures.
Job details
| Position status | Permanent |
|---|---|
| Position type | Flexible full-time |
| Occupational group | Accounting and Finance |
| Classification | AO3 |
| Workplace Location | Wide Bay,Sunshine Coast |
| Job ad reference | QLD/649266/25 |
| Closing date | 31-Jul-2025 |
| Job duration | |
| Contact person | Richelle Bliesner |
| Contact details | Phone: 07 5480 5701 Access the National Relay Service |
Role requirements:
• Demonstrated ability to build and maintain positive, effective team relationships and actively contribute to team success.
• Strong literacy and numeracy skills applicable to a shared services environment, including accurate data entry and proficiency in using multiple computer systems.
• Effective communication skills, with the ability to deliver information clearly, listen actively, clarify details, and negotiate successful outcomes.
• Commitment to ongoing personal development and continuous improvement, with a proactive approach to identifying learning opportunities in daily work.
• Ability to work independently and flexibly, demonstrating initiative and strong time-management skills without the need for direct supervision.
• Occasional weekend work may be required during peak workload periods to support business-as-usual and project work.
About you:
We recognise and celebrate that everyone is unique, and we are looking to find the eligible person best suited to the role. In deciding who is best suited to this role, we may consider:
• the skills, experience, qualifications, knowledge and behaviours/personal qualities that you would bring to the role
• your potential to make a future contribution to the department (including the extent to which you have the potential for development)
• how you may contribute to the department's workforce diversity objectives.
Applications to remain current for 12 months.
Job Ad Reference: QLD/649266/25
Closing Date: Thursday,31 July 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
