Step Into a Key Role as a Senior Technical Officer – Customer Support

Are you an experienced IT professional who thrives on solving complex technical issues and delivering exceptional user support? We're seeking one permanent full time and one temporary full time up to 28 June 2026, Senior Technical Officer – Customer Support to help drive the performance and reliability of our information systems, hardware, and infrastructure.

Job details

Digital Metro North (DMN) works collaboratively with Metro North Health (MNH) clinical leads and end users to deliver the digital transformation strategy for Metro North Health. It will ultimately create an integrated digital hospital and healthcare environment across Metro North.  In meeting this strategy significant capital works are being undertaken over the next five years that includes hospital construction/refurbishment and the implementation of ieMR Advanced solution across Metro North. Delivering this will require a dedicated team, with the capacity to work across initiatives and domains, with the knowledge, determination, skills and experience to deliver. 

About the Role 

In this role, reporting directly to the Manager, Technical Customer Support, you will deliver expert technical support and prompt issue resolution to ensure the reliability of information systems, hardware, and infrastructure. Your responsibilities will also include managing device logistics and configuration, software setup and connectivity, device testing, and maintaining accurate documentation.

Key knowledge and experience

The ideal applicant will be able to demonstrate the following:

• Demonstrated skill and ability in providing local Information & Communication Technology (ICT) support to defined service levels and demonstrated written communication skills including the ability to prepare instructions, reports and system documentation.
• Demonstrated analytical and strong problem-solving skills with the ability to display a logical approach to any customer issue to achieve successful outcomes for DMN keeping an awareness of Metro North Health and Queensland Health strategic directions.
• Self-motivated and proactive about own continuous learning, developing and participating in internal and external training and networks and applying knowledge across within the Digital Operations workplace.
• Proven ability to take responsibility and deliver outcomes within complex situations with minimal supervision.
• Possess and demonstrate outstanding personal qualities, which reflect Metro North Health's values that support, nurture and coach the desired behaviours of other DMN staff.

Find out about the role in more detail and how to apply in the attached Role Description and Program Overview.

Benefits when working for us 

• Rewarding career and development opportunities across a wide range of clinical and non-clinical areas
• Value driven organisation which provides a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance
• Flexible working arrangements and competitive salary rates with annual incremental increases
• Benefit from a higher than standard employer contribution to Superannuation of up to 12.75% and access to salary packaging

Be part of a world-class, dynamic and growing health service that embraces technology and innovation, excellence in healthcare, quality teaching and cutting-edge research. Metro North Health is committed to providing a diverse and inclusive workplace for all employees. We offer unique and rewarding professional development opportunities in a safe and flexible work environment with a focus on putting our people first. You can find out more about why it's so great to work at Metro North here: https://metronorth.health.qld.gov.au/careers

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are to apply online. Applications received via Third Parties will not be accepted.

Documents

Before applying for this vacancy please ensure you read the documents below.

• DMN648880 Role Description (PDF, 460KB)
  Role Description
  
  Application Support (PDF, 860KB)
  Application Kit
  
  Benefits for working with MN (PDF, 1.00MB)
  Application Kit