As Operations Support Officer in the Communications, Culture and Engagement unit you will support the team to deliver high-quality services and initiatives that meet identified strategic priorities. We're a team driven to understand and enhance employee, partner and health consumer experiences to create meaningful communications and engagement informed by research, insights, evaluation and feedback. You will provide efficient administrative, operational and logistical events support, using digital tools and productivity platforms to deliver on the details: HR workflows, financial processing, logistics, event coordination, record-keeping and correspondence management.

Job details

About the Team

The Communications, Culture and Engagement team brings together internal and external experience and engagement functions to deliver a high-quality, integrated and consistent stakeholder experience at CHQ. The division is responsible for communications and media, digital engagement and co-design, organisational culture and leadership development, stakeholder engagement and partnerships, and the CHQ Arts in Health program.

About the Role

• Deliver the daily administrative functions of the division, including monitoring email accounts, answering calls, preparing HR and recruitment paperwork, processing orders, invoices and payments, scheduling meetings, managing team calendars, maintaining office supplies, organising maintenance requests, auditing equipment, and maintaining records for auditing and reporting requirements.
• Support the Director and team leadership with operational planning, preparation of correspondence and briefing documents, financial reconciliation, scheduling and the collation of operational performance and activity data.
• Coordinate committees or event functions and deliver secretariat support such as preparing agendas, compiling and distributing minutes, record-keeping, and organising invitations, catering and schedules.
• Support team strategic projects and research activities including scheduling milestones, organising workshops or project sessions, setting up activities, communicating with participants, tracking budgets, organising governance paperwork, preparing documents, managing collateral and collating report content.
• Assist with the delivery of internal and external events, including coordinating logistics, catering, equipment hire, rostering and general event management duties.
• Supervise divisional productivity and project management platforms to support team members to use systems efficiently and effectively; create workflow processes and user guides, plot reports, and maintain governance criteria.
• Develop and maintain strong working relationships with other CHQ divisions and key stakeholders to deliver team activities and services in a timely manner.

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.   

Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital, Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service, our Child and Youth Mental Health Service, and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility

You can find out more about why it's so great to work at CHQ HHS here.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applicants are encouraged to apply online. Please review the Role Description, Information Pack and Applicant Tool Kit for more information on application process requirements. Agency referrals will not be accepted for this position.

Documents

Before applying for this vacancy please ensure you read the documents below.

• CHQ_Applicant Toolkit_2025 (PDF, 862KB)
  Application Kit
  
  CHQ_Information for Applicants_2025 (PDF, 837KB)
  Information Package for Applicants
  
  650583 - AO4_Operations Support Officer_RD (PDF, 559KB)
  Role Description