Exciting opportunity to support the full technical lifecycle of a large-scale Secure Web Gateway at Queensland Health.

Job details

The role:

This role involves supporting the full technical lifecycle of a large-scale Secure Web Gateway, from implementation to ongoing operational support. Your hands-on work with the Palo Alto Prisma Access platform will ensure a quality solution that aligns with industry best practices and protects thousands of users.

Duties will include:

• Administering the Palo Alto Networks Prisma Access platform (hybrid) and associated services to deliver the enterprise Secure Web Gateway.
• Applying security-focused firewall policies, including URL Filtering, Threat Prevention, and Application Control.
• Managing SSL/TLS Decryption configurations to ensure secure inspection of web traffic.
• Executing technical project tasks as part of the implementation and ongoing enhancement of the SWG.
• Applying system upgrades, patches, and version releases in alignment with the ITIL Change and Release Management process.
• Utilising strong troubleshooting skills to diagnose and resolve complex network, system, and application connectivity issues through the gateway.
• Collaborating effectively with project managers, application owners, and operational stakeholders to ensure successful project outcomes.
• Writing, reviewing, and maintaining high-quality technical documentation, including solution designs, configuration guides, and change records.
• Configuring and verifying redundancy and failover mechanisms to ensure high availability of the security service.
• Building isolated test environments and performing rigorous testing to validate configurations and policy changes.
• Analysing existing security configurations and policies to identify and recommend opportunities for improvement and optimisation.
• Implementing and managing role-based access control (RBAC) policies for system administration.

Is this the opportunity for you?

To be successful in this role you will be a technical specialist who enjoys working collaboratively within a team. You will have a solid understanding of enterprise systems and a demonstrated ability to configure and document them according to best practice.

We are looking for someone with the following skills and experience:

• Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management. (SFIA Code: ITMG 5, USUP 4; PBMG 5; CHMG 4).
• Secure Web Gateway (SWG): Hands-on experience with modern SWG solutions, preferably Palo Alto Networks Prisma Access (hybrid solution). This includes skills in physical firewalls, URL filtering, threat prevention, and SSL/TLS decryption. (SFIA: SCAD 5; NTAS 5; METL 5)
• Networking: A strong practical understanding of enterprise networking, including TCP/IP, DNS, routing, and VPN technologies. (SFIA: NTOP 5; NTAS 5; ITOP 5)
• Server Environments: A working knowledge of both Microsoft Windows and Unix/Linux server operating systems and how they interact with network security services. (SFIA: HSIN 5; NTOP 5)
• Analytical Skills: Well-developed analytical and problem-solving abilities, allowing you to investigate and resolve complex technical issues on security platforms. (SFIA: INAS 5)
• Project Contribution: Experience contributing your technical skills and knowledge to ICT projects to support the delivery of successful outcomes. (SFIA: PTMN 5; COLM 5)
• Communication & Stakeholder Engagement: Good communication and interpersonal skills, allowing you to consult effectively with technical stakeholders and maintain positive working relationships. (SFIA: CNSL 5; RLMT 5 )

About eHealth Queensland:

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

To apply for this exciting opportunity, submit your resume and a short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities are relevant for the role, taking into account the key responsibilities and attributes noted in the ‘How you will be assessed' section of the role description. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applicant Pack - July 2025 (PDF, 911KB)
  Application Kit
  
  AO6-Senior Technical Specialist-DST-Cyber RD (PDF, 273KB)
  Role Description