Reporting to the Senior Director, Digital Partnership Teams (DPTs), the Manager, Demand and Resource Management is responsible for management of the Demand Management Framework utilised by the Digital Partnership Teams to assist in the delivery of a more systematic, high quality consistent service through optimised use of DPT resources to meet emergent and forecast demand. The manager will ensure that continuous improvement activities are applied to the framework to achieve the best outcomes across the DPTs and eHealth stakeholders.

Job details

Key Responsibilities

• Develop, maintain and evolve the demand management framework (including associated processes and systems), ensuring it provides an effective mechanism to identify, define and plan the provision of DPT resources in an agile and responsive manner.
• Maintain effective relationships with and act as a key engagement point for DPT project managers, DPT managers and as required customers and business partners to identify, define and plan the provision of resources from across the state's DPTs. This includes negotiating conflicts to ensure that customer (internal and external) demands and organisational priorities are met.
• Develop and implement executive and management reporting to create transparency on the demand pipeline and current program of work across DPTs in relation to resource capacity, undertake detailed analysis and provide recommendations on resource capacity and capability requirements.

How you will be assessed

• Demonstrated ability to design, implement and promote demand management practices within a large, complex service delivery organisation.
• Demonstrated high level understanding of end-to-end IT customer service delivery (ITSM/ITIL).
• Advanced interpersonal, communication, negotiation, consultation and collaboration skills incorporating the ability to liaise and consult effectively with personnel at all levels within and external to eHealth Queensland and build strong working relationships.
• Demonstrated high level organisational skills including the ability to establish own work priorities and manage time effectively, whilst remaining flexible to respond to changing needs in a busy environment.

Why work with us?

Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing. This includes

 Competitive salaries

• 12.75% superannuation
• 17.5% leave loading

Employee wellbeing

• 38 hour full time work week
• Access to 24/7 confidential employee support providers and counsellors including for immediate family members
• Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.

Professional development

• Career progression with more than 300 diverse career pathways and career support to take you further!
• Access to a variety of programs and initiatives to support training and career growth.
• Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.

 Our commitment to equity, diversity and inclusion 

At Queensland Health, our work environment is inclusive and supportive, and we value our employees. We are an equal opportunity employer and encourage applications from people of all cultures, abilities and backgrounds.

Our commitment to cultural safety, equity, diversity and inclusion means we understand some people may need changes to the recruitment process. If you need support during the recruitment process, such as meeting with the panel virtually instead of in person, please reach out to the hiring manager. We value diverse candidates and your need for adjustments will not affect our hiring decisions. 

Ready to apply?

For further information on how to apply please review the attached Role Description.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis such as temporary, full time or part time.

Documents

Before applying for this vacancy please ensure you read the documents below.

• Manager Demand and Resource Management RD (PDF, 243KB)
  Role Description
  
  Applicant Pack (PDF, 911KB)
  Application Kit