• demonstrated ability to develop and implement strategies that ensure the delivery of quality ICT support services on an Agency wide level
• comprehensive and contemporary knowledge and understanding of Microsoft environments such as Microsoft Software Centre Configuration Manager (SCCM), Microsoft Intune, Active Directory, Windows 10 and Office 365 Collaboration Suite
• superior knowledge of and demonstrated experience in the design and construction of enterprise focused systems using structured software development methodology and practices
• strong analytical and problem solving skills, as well as ability to respond to dynamics of demanding work within the ICT environment
• interpersonal skills for negotiating with internal and external stakeholders, who often have competing interests, on complex systems issues, written and oral communication skills

Job details

The primary accountabilities of the Technical Specialist Role are:

o provide guidance, advice and direction to meet and maintain defined service levels and execute work requests for end user computing environment within and to QCS sites including PC's, printers, telecommunications, video conferencing and applications and install and configure OIT hardware and software
o coordinate the delivery of client focused OIT support including the coordination and management of incidents, problem management, user access and training services
o develop and implement contemporary service delivery processes to effect quality help desk, desktop support, user access administration and training services including the development of policies, procedures and manuals
o investigate options for improvements in customer service through process changes and technology adoption
o communicate with business customers on system planned maintenance activities and unplanned outages
o implement controls and processes to manage, monitor and audit user access security permissions for the Agency's network and systems
o manage the Agency's IT support through an IT Help Desk which assists management and staff to make the best use of the Agency's ICT environment
o oversee the technical support, development and management of Agency computing and network access
o engage with vendors, business units and management to develop successful working relationships that contribute the effectiveness of the Service Centre environment
o ensure staff employed within QCS comply with policies and procedures relevant to the acceptable use of IT facilities
o manage the provision of an environment which supports a geographically dispersed client group across Queensland managed centrally within a secure IT environment
o perform human resource functions associated with the management of a high performing IT service provision team focused on delivery optimal outcomes.
o perform other duties as required to meet departmental priorities.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.

Documents

Before applying for this vacancy please ensure you read the documents below.

• 654656 25 - Role Description (PDF, 593KB)
  
  
  654656 25 - Applicant Guide (PDF, 957KB)