This is a unique opportunity to join a diverse project team to provide customer focused service delivery management, high level specialist advice and support for an enterprise Identity Access Management system.

Job details

The role: 

This role will support the integration of Queensland Ambulance Service identities into the enterprise Queensland Health Identity and Access Management solution called Access Manager. As an integral member of the project team, you will provide Tier 2 support during site go-live and a Hypercare periods. You will work closely with the operational teams to ensure alignment with service standards and successful transition to operations.

Is this opportunity for you?

To be successful in the role, you will be able to demonstrate:

• Demonstrated ability in developing and managing ITIL Service Management processes, primarily incident/problem/test/change and configuration management.
• Experience in managing the day to day system administration of enterprise applications.
• Well-developed interpersonal, written and oral communication skills including the ability to negotiate, advise, influence others and work collaboratively with people to make decisions.
• Demonstrated ability in meeting customer needs and expectations
• Understanding or proven ability to quickly learn impacts of other technologies or environments such as databases, servers and networking.
• Experience with service management of Identity and Access for a large organisation is desirable.

Please note that there will be a requirement for this role to participate in on-call arrangements.

While experience in health care is not a mandatory requirement, we highly value candidates who have demonstrated relevant experience in clinical systems, health IT, or digital health. If your experience is in other sectors, please make sure to outline how your knowledge can transfer to the healthcare context.

To be considered for this exciting opportunity submit your CV or resume and a short statement (maximum 2 pages) addressing your experience in each of the key areas outlined above.

About eHealth Queensland:

eHealth Queensland is one of the largest Information Communication Technology operations in the state. It is responsible for ensuring the smooth operation of information systems and technologies so that Queensland Health employees and health providers have access to information that supports the delivery of health care.

Benefits of working with eHealth Queensland:

By joining eHealth Queensland you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success. 

You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To apply for this exciting opportunity, submit your resume and a short statement (maximum 2 pages) on how your experience, abilities, knowledge and personal qualities are relevant for the role, taking into account the key responsibilities and attributes noted in the ‘How you will be assessed' section of the role description. 

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

Documents

Before applying for this vacancy please ensure you read the documents below.

• Applications Officer RD (PDF, 239KB)
  Role Description
  
  Applicant Pack - July 2025 (PDF, 911KB)
  Application Kit