Queensland Shared Services is recruiting permanent and temporary Service Delivery Officers in Finance Services in our Brisbane, Cairns, Gympie, Maroochydore, Robina and Toowomba locations.

This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the Core Agreement conditions apply to this position.

Job details

As a Service Delivery Officer, you will:
• Deliver end-to-end transactional processing for QSS customers with a high degree of accuracy and efficiency, adhering to the appropriate legislation and frameworks, operating to key standards. 
• Monitor and prioritise work queues to ensure that work is completed within agreed service levels.
• Identify and resolve issues and errors within the transactional processing process.
• Respond to queries from internal and external stakeholders, and escalate issues as required.
• Work collaboratively within the organisation to ensure a seamless service delivery experience and support team members and other teams where volumes exceed capacity.
• Continuously review and improve transactional processing procedures and systems, identifying opportunities for process optimisation.

We recognise and celebrate that everyone is unique and we are looking to find the eligible person best suited to the role. In deciding who is best suited to this role, we may consider:
• the skills, experience, qualifications, knowledge and behaviours/personal qualities that you would bring to the role
• your potential to make a future contribution to the department (including the extent to which you have the potential for development)
• how you may contribute to the department's workforce diversity objectives.

Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity. We offer a range of flexible options
- let us know what flexibility means to you.

This is a continuous applicant pool for Service Delivery Officers for multiple positions available with multiple work status and locations across Queensland - please nominate your preferred location when applying.

This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the Core Agreement conditions apply to this position.

Your application will remain valid for 12 months.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Please ensure you download all attachments and follow the instructions on how to apply.
Multiple positions available, Permanent and temporary positions for various lengths in Brisbane CBD, Robina, Toowoomba, Maroochydore, Gympie, Cairns

Documents

Before applying for this vacancy please ensure you read the documents below.

• 655789CAP 25 Role Description (Word, 295KB)