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Operations Support Officer
Policy and Regional Operations; Passenger Transport Integration; TransLink; Bundamba. Ipswich
Translink are seeking a passionate and talented Operations Support Officer to join our Ipswich team on a permanent full-time basis!
Job details
| Position status | Permanent |
|---|---|
| Position type | Full-time |
| Occupational group | Administration |
| Classification | AO3 |
| Workplace Location | Ipswich region |
| Job ad reference | QLD/655696/25 |
| Closing date | 04-Sep-2025 |
| Job duration | |
| Contact person | Nathan Wright |
| Contact details | Phone: (07) 4758 7570 Access the National Relay Service |
As an Operations Support Officer, you'll play a key role in delivering essential services to Queenslanders.
Some of your key responsibilities include:
• Collaborating with a small, dynamic team to ensure efficient operations.
• Delivering frontline customer service, addressing complaints, and offering advice to customers and stakeholders.
• Administering the School Transport Assistance Scheme (STAS) and other passenger transport services.
• Assisting with the performance monitoring of service contracts and accreditations.
• Keeping up to date with procedural and legislative guidelines to ensure compliance.
About You
We're looking for someone who brings a blend of experience, enthusiasm and a growth mindset.
The ideal candidate will:
• Have a current C class driver's licence and be willing to travel intra-state as required.
• Hold a strong sense of accountability, resilience, and persistence to work through challenges and achieve outcomes.
• Be skilled at building relationships, listening attentively, and providing excellent customer service.
• Show commitment to continuous personal and professional growth, actively seeking feedback to improve.
Eligibility Requirements:
• A criminal history check will be undertaken as part of the recruitment process.
If you're ready to take the next step in your career and contribute to the future of Queensland, we encourage you to apply!
Applications to remain current for 12 months.
Job Ad Reference: QLD/655696/25
Closing Date: Thursday, 4 September 2025
Further information
We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.
Please ensure you download all attachments and follow the instructions on how to apply.
Documents
Before applying for this vacancy please ensure you read the documents below.
